Clarke Middle Health Center Receptionist

Ugajobsearch; Athens (GA); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Clarke Middle Health Center Receptionist at University of Georgia is responsible for front desk operations, patient check‑in/out, appointment scheduling in Athena, and maintaining EMR records. The role supports clinic operations and requires HIPAA compliance and excellent communication.

Ideal candidates will have a high school diploma or equivalent, 2+ years of medical front desk experience, familiarity with school-based health settings, and bilingual Spanish skills.

Formación

• Minimum qualifications include a high school diploma or equivalent.
• Preferred qualifications include an associate or bachelor’s degree and 2+ years of medical front desk experience.
• Familiarity with school-based health settings or pediatric/adolescent populations is a plus.
• Bilingual in Spanish is preferred.

Responsabilidades

• Greet and check patients in and out in a courteous and professional manner.
• Schedule, confirm, and manage patient appointments within Athena.
• Coordinate same-day and urgent care scheduling within available slots.
• Verify and update patient demographics, consent forms, and insurance eligibility prior to visits; follow up as needed.
• Maintain accurate patient records within the Athena EMR system.
• Coordinate with Clarke County School District staff for administrative needs.
• Open and close clinic operations daily and manage front desk queues and calls.

Conocimientos

Bilingual in Spanish

Multitasking

Customer service

HIPAA compliance

Microsoft Office

Athena EMR

Educación

High school diploma or equivalent

Associate’s or Bachelor’s degree

Herramientas

Athena EMR

Descripción del empleo

Clarke Middle Health Center Receptionist

The application packet should include a cover letter detailing how the applicant’s credentials and experience meet the needs, responsibilities, and qualifications for the position, a current resume, and contact information for three professional references (who will not be contacted without further correspondence with the applicant). As a condition of employment, the selected candidate may be required to satisfy applicable health, immunization, background check, and school district requirements, including any requirements established by the placement site.

Posting Type External Retirement Plan TRS Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information Monday – Friday, 8:00AM – 5:00PM with ability for evening events as needed with advance notice.

Advertised Salary Commensurate with experience

Posting Date 11/03/2026 Open until filled Yes Closing Date Proposed Starting Date 01/04/2027

Location of Vacancy Athens Area

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status.

USG Core Values Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Position Information Classification Title Clinic Receptionist I FLSA Non-Exempt FTE 1.00 Minimum Qualifications High school diploma or equivalent Preferred Qualifications

• Associate’s or Bachelor’s degree
• 2+ years of medical front desk experience
• Familiarity with school-based health settings or pediatric/adolescent populations
• Bilingual in Spanish

Position Summary The Medical Clinic Receptionist is responsible for front office operations at the Clarke Middle Health Center ( CMHC ) and provides remote support to Athens Free Clinic ( AFC ) mobile sites as needed. This role ensures high-quality customer service, data consistency, and support to clinic operations. This position performs a variety of non-clinical, administrative duties in support of the CMHC / AFC following established procedures, with some independent judgement required in day-to-day tasks.

Knowledge, Skills, Abilities and/or Competencies

• Strong multitasking and prioritization skills in a fast-paced, low-staff environment.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office and Electronic Medical Records ( EMR ) systems.
• Comfortable handling sensitive and confidential information in compliance with HIPAA.
• Professional, courteous demeanor with students, patients, clinicians, and community partners.
• Ability to work both independently and collaboratively with a small team.
• Interact with patients and visitors in a professional, respectful, and compassionate manner.
• Utilize effective de-escalation techniques to address patient concerns, complaints, or emotionally charged situations while maintaining a calm and supportive environment.
• Demonstrate cultural humility and sensitivity when serving patients from diverse backgrounds, ensuring an inclusive and welcoming experience for all.
• Support a positive patient experience through clear communication, empathy, and responsiveness to patient needs.
• Maintain consistent attendance and punctuality to ensure adequate staffing coverage and continuity of practice operations.
• Serve as a dependable team member in a limited-staff clinical environment, recognizing the critical nature of the role in providing uninterrupted patient support and service.

Physical Demands Sit or stand for extended periods of time Lift up to 25 pounds. Driving as needed to perform job related duties. Is driving a responsibility of this position? Yes Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? Yes Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Front Desk & Patient Services

• Greet and check patients in and out in a courteous and professional manner.
• Schedule, confirm, and manage patient appointments within Athena.
• Coordinate same-day and urgent care scheduling within available slots.
• Send appointment reminders via phone, text, or patient portal and track no-show and cancellation rates.
• Verify and update patient demographics, consent forms, and insurance eligibility prior to visits; follow up with patients to resolve any outstanding issues.
• Maintain accurate and up-to-date patient records within the Athena Electronic Medical Record ( EMR ) system.
• Coordinates processing of medical record requests, including retrieval of diagnostic results and reports from specialists.
• Manage front desk queues and phone lines, ensuring calls are answered promptly and routed appropriately.
• Respond to patient requests via phone and email(scheduling, general inquiries).
• Triage urgent or sensitive requests and elevate to the appropriate clinical staff as needed.
• Perform general office duties including scanning, faxing, filing, copying, and maintaining a clean and welcoming front office environment.
• Send correspondence, referral letters, and faxes on behalf of clinicians as requested.
• Primary coordinator of CMHC undergraduate volunteer schedules and duties, in conjunction with direction from the clinic nurse coordinator.
• Communicate and coordinate with Clarke County School District ( CCSD ) staff in a timely and professional manner, serving as a reliable point of contact for school-based administrative needs.
• Other administrative duties related to front desk and patient services as assigned.

Percentage of time 50

Clinic Operations

• Responsible for daily clinic opening and closing procedures.
• Manage supplies and equipment: maintains physical examination equipment, inventory, orders supplies, and tracks usage. Implements organization and storage of supplies.
• Other clinic operations duties as assigned.

Percentage of time 20

Clinician Support

• Assist clinicians with administrative questions and tasks to support efficient patient care delivery.
• Coordinate with clinical staff regarding patient follow-up needs and scheduling adjustments.
• Help maintain a professional, organized, and supportive working environment.
• Assist nursing staff with other duties as assigned.
• Responsible for Electronic Health Record ( EHR ) and IT support for clinicians, medical students and volunteers.

Percentage of time 20

Professional Development

• Participate in training, professional development, and continuing education opportunities to maintain and enhance job-related knowledge, skills, and competencies.
• Remain current on healthcare regulations, clinic procedures, electronic medical record systems, and best practices relevant to the role.
• Engage in staff meetings, team training, and organizational initiatives to support continuous improvement and quality patient care.
• Apply new knowledge and skills to improve efficiency, service delivery, and overall clinic operations.
• Other duties or trainings as assigned.

Percentage of time 10

Contact Information

Recruitment Contact Name Wendy Gilfedder

Recruitment Contact Email [e-mail]

Applicant Documents

Required Documents

• Resume/CV
• Cover Letter
• List of References with Contact Information