Clarion Suites Anchorage Downtown - Front Desk Agent

Aimbridge Hospitality; Anchorage (AK); On-site; USD 30,000 - 50,000; Full time

Job summary

Aimbridge Hospitality recherche un Agent de Réception pour le Clarion Suites Anchorage Downtown, un poste crucial pour offrir une expérience client exceptionnelle. Le candidat idéal maîtrisera le service à la clientèle, la communication efficace, et les compétences en résolution de problèmes. En rejoignant notre équipe, vous bénéficierez d'un environnement de travail collaboratif dans une entreprise en pleine croissance.

Benefits

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Daily Pay

Qualifications

• Expérience en service client et communication.
• Diplôme de niveau secondaire requis.
• Connaissance des logiciels de gestion hôtelière souhaitée.

Responsibilities

• Fournir un service exceptionnel aux clients.
• Gérer les réservations et les interactions avec les clients.
• Maintenir l'efficacité du fonctionnement du bureau.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Clarion Suites Anchorage Downtown - Front Desk Agent

Join to apply for the Clarion Suites Anchorage Downtown - Front Desk Agent role at Aimbridge Hospitality

Clarion Suites Anchorage Downtown - Front Desk Agent

2 days ago Be among the first 25 applicants

Join to apply for the Clarion Suites Anchorage Downtown - Front Desk Agent role at Aimbridge Hospitality

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Key Skills/Responsibilities

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
  
  

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.
  
  

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
  
  

Property Information

No matter your reason for spending time in Anchorage, you’ll find the city a welcoming and fascinating place. Step outside the door of our Clarion Suites Anchorage Downtown hotel into a one of a kind city. We’re a few short blocks away from the Tony Knowles Coastal Trail. In town for a convention? Walk to events at the William A. Egan Civic & Convention Center or the Dena’ina Civic and Convention Center. We have everything you need to keep traveling convenient. Start each morning with a free continental breakfast. Stay connected to the office or home with free WiFi throughout the hotel. And with extensive meeting space and a convenient downtown location, you’re sure to have a successful business meeting, reunion or any other event all at your fingertips. Our goal is to make every guest feel at home. What sets us apart is our team-oriented culture—we think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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