Claims Trainee

MassMutual; Cincinnati (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

MassMutual Ascend is seeking a Claims Trainee in Cincinnati, Ohio. You will research, review and process incoming annuity claims with accuracy while supporting policyholders and beneficiaries.

You will work in a team-centered environment, communicate clearly with clients and internal teams, and help ensure compliance with policy provisions and regulations. This role offers development opportunities and a pathway to grow within MassMutual Ascend.

Qualifications

• Bachelor’s degree, or related experience.
• Detail-oriented with strong analytical and time management skills.
• Experience using Microsoft Office applications.

Responsibilities

• Researches and analyzes claim documentation to determine details.
• Prepares written communication to clients and internal/external parties with professional demeanor.
• Makes claim processing determinations and processes claims per policy and state regulations.
• Ensures compliance with statutes, regulations, and company procedures.
• Maintains detailed claim files and correspondence.
• Interacts with customer service, legal counsel, and other departments to aid in claim handling.
• Performs other duties as assigned.

Skills

Detail-oriented

Analytical skills

Time management

Microsoft Office

Communication

Education

Bachelor’s degree, or related experience

Tools

Microsoft Office Suite

Job description

Description As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers’ unique needs – whether it’s protecting their hard-earned savings, receiving guaranteed income or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come.

The Opportunity

The Annuity Claims team is looking for an organized and driven individual to join the team as a Claims Trainee. In this position you will research, review and process incoming claims with accuracy and dedication. In doing so you are fulfilling the promise made to our policyholders and aiding beneficiaries during a difficult time, all while working in a team centered environment where your ideas can be shared.

Job Responsibilities

• Researches and analyzes claim documentation thoroughly to determine pertinent details.
• Prepares well written communication to all clients, internal and external, and conveys simple to moderately complex information to all appropriate parties while maintaining a professional demeanor in all situations.
• Makes claim processing determinations based on knowledge, training, and experience and processes claims according to policy provisions and state regulations.
• Ensures that claim handling is conducted in compliance with applicable statues, regulations, and other legal requirements, and that all applicable company procedures and policies are followed.
• Maintains detailed files including all claim documents and correspondence.
• Interacts with customer service representatives, legal counsel, and other various departments to aid in claim handling.
• Performs other duties as assigned.
• Maintains familiarity with policies and procedures, as well as the business and organization.
• Complies with company and regulatory guidelines.

Minimum Qualifications

• Bachelor’s degree, or related experience
• Detail-oriented with strong analytical and time management skills
• Ability to multi-task in a fast-paced environment
• Experience using Microsoft Office (Outlook, Word, Excel, PowerPoint, OneNote, etc.)

Ideal Qualifications

• Previous claims, or annuity related, experience is preferred
• Self-motivated team player who excels in a collaborative environment

What to Expect

• Focused one-on-one meetings with your manager
• Ongoing opportunities for development and learning
• Working in a fast-paced environment with available flexible work schedules
• A place to grow your career in a culture that inspires, rewards and develops employees
• Small company feel with a focus on meeting customer’s needs today and also well into the future

Why Join Us.

At MassMutual Ascend, our collaborative culture is key to our success. It’s the reason we’re a leading provider of annuities today, and it’s the reason we’ll continue rising to the top tomorrow. A career at MassMutual Ascend means you’ll contribute to our mission of taking financial futures above and beyond – and you’ll be inspired to reach your own goals, too. As a wholly owned subsidiary of MassMutual, MassMutual Ascend continues to be an employer of choice in the Cincinnati, Ohio community. MassMutual Ascend Life Insurance Company is an Equal Employment Opportunity employer. We welcome all persons to apply. At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.. MassMutual Ascend Life Insurance Company has a strong history, competitive market position and a sharp focus on service for both clients and distributors. We are a respected leader in the annuity market, particularly with fixed annuities and fixed indexed annuities sold through third party distribution. As a wholly owned subsidiary of MassMutual, MassMutual Ascend Life Insurance Company continues to be an employer of choice in the Cincinnati, Ohio community.