Claims Technician, Workers Compensation

Markel Service, Incorporated; Kentucky; On-site; USD 25,000 - 52,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) with employer match

Employee Stock Purchase Plan

Paid Time Off

Parental leave

Job summary

Markel Service, Incorporated is seeking a Claims Technician to initiate and direct case management activities within the claims process. The role emphasizes adherence to Markel Service Standards and supporting the team with timely, accurate tasks.

The position requires strong PC skills (Word, Excel, Outlook), excellent communication, problem solving, and the ability to manage high volumes with minimal supervision. Insurance experience is preferred, and US work authorization is required.

Qualifications

• Strong PC skills, especially in Word, Excel, Outlook and paperless working environment.
• Ability to learn other software required for role.
• Strong skills in verbal and written communication, analysis and problem solving, organization and time management.
• Excellent customer service skills.
• Detail-oriented.
• Self-directed and highly productive with minimal supervision.
• Comfortable with high volume workloads, multiple priorities and productivity standards.
• Experience working in a team-oriented, collaborative environment.
• Strong desire for continuous improvement.
• High School diploma or equivalent is required, some college is preferred.
• Insurance experience preferred.

Responsibilities

• Complete assigned daily claims support activities timely and accurately according to Markel Service Standards.
• Maintai n understanding of departmental service standards, guidelines, processes and procedures.
• Look for ways to improve efficiencies and minimize processing and workflow issues.
• Shares that information with team and management.
• Work effectively in a team environment to include participation on projects and testing initiatives.
• Display flexibility to support evolving department and business needs.

Skills

Proficient in Word, Excel, Outlook

Strong communication

Analytical problem solving

Time management

Customer service excellence

Team-oriented

Self-directed work

Ability to handle high volume

Insurance experience preferred

Education

High School diploma or equivalent

Some college preferred

Tools

Word

Excel

Outlook

Job description

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it.The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.Join us and play your part in something special!The Claims Technician, with moderate guidance, is responsible for initiating, directing, and controlling the activity in support of case management and the claims process in accordance with the Markel Service Standards. The Claims Technician may be called upon to assist the Claims organization with other responsibilities as requested by management. Unless otherwise indicated, all items included in the Outcome Statements are measured by Supervisor’s/Manager’s observations, quantity of work completed, external and internal feedback and Audits.

Responsibilities:

• Complete assigned daily claims support activities timely and accurately (whether as primary or backup role) according to Markel Service Standards. Including but not limited to; setting up first notices of loss according to established guidelines and routing documents and new losses accurately either via email or through document management system.
• Maintain understanding of departmental service standards, guidelines, processes and procedures.
• Look for ways to improve efficiencies and minimize processing and workflow issues. Shares that information with team and management.
• Work effectively in a team environment to include participation on projects and testing initiatives.
• Display flexibility to support evolving department and business needs.

Qualifications:

• Strong PC skills, especially in Word, Excel, Outlook and paperless working environment
• Ability to learn other software required for role
• Strong skills in verbal and written communication, analysis and problem solving, organization and time management
• Excellent customer service skills
• Detail-oriented
• Self-directed and highly productive with minimal supervision
• Comfortable with high volume workloads, multiple priorities and productivity standards
• Experience working in a team-oriented, collaborative environment
• Strong desire for continuous improvement
• High School diploma or equivalent is required, some college is preferred
• Insurance experience preferred

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information:

The salary range for this position is $18.46 - $38.46. The posted salary range reflects the lowest and highest base salary applicable to this role across our U.S. locations. Individual offers are determined based on geographic location, experience, qualifications, internal equity, and other job-related factors. As a result, the salary offered for a specific location will fall within a narrower range than the overall range displayed in this posting. This position may also be eligible to participate in the Company's annual incentive plan.

Who we are:

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part?

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e-mail to the [e-mail].

No agencies please.