Claims Technician, FRU

Plymouth Rock Assurance; Fort Washington (MD); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

4 weeks accrued paid time off, 8 paid…

Low cost and excellent coverage health

Annual 401(k) Employer Contribution

Professional Development (LinkedIn/Lic

Wellness program and fitness reimburse

Paid Family leave options

Tuition Reimbursement

Job summary

Plymouth Rock Assurance is seeking a Claims Technician to be the policyholder’s first point of contact after an auto or homeowner loss. You will report accidents, gather information by phone, and input details into our system to support claims processing.

The role requires strong communication, teamwork, and customer service skills. This is an on-site position in the Northeast/Mid-Atlantic region with competitive benefits and ongoing professional development opportunities.

Qualifications

• High school diploma.
• Customer service experience.
• Proficient computer skills.
• Ability to work in a team environment.
• Excellent communication skills.

Responsibilities

• Report accidents policyholders have been involved in by obtaining information over the phone.
• Input accident information into a proprietary system.
• Make decisions on whether or not to re-route a claim or to alert the claim office of a serious injury or major loss.

Skills

Customer service

Computer skills

Teamwork

Communication

Education

High school diploma

Job description

The Claims Technician is the policyholder’s first point of contact after an auto or homeowner loss. They are responsible for reporting accidents that have occurred to the policyholder.

RESPONSIBILITIES

• Report accidents policyholders have been involved in by obtaining information over the phone.
• Input accident information into a proprietary system.
• Make decisions on whether or not to re-route a claim or to alert the claim office of a serious injury or major loss.

QUALIFICATIONS

• High school diploma
• Customer service experience
• Proficient computer skills
• Ability to work in a team environment
• Excellent communication skills

SALARY RANGE

The pay range for this position is $37,500 to $46,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

PERKS & BENEFITS

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.