Claims Associate, PD

Plymouth Rock Assurance; Parsippany-Troy Hills (NJ); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

4 weeks PTO per year

8 paid holidays per year

Health insurance from day 1

401(k) employer contribution

Professional development resources

Wellness program and fitness reimburse

Paid family leave

Tuition reimbursement

Job summary

Plymouth Rock Assurance is seeking a Claims Associate, PD to manage Auto Property Damage claims within our Auto PD Claim Unit. The role emphasizes high-quality customer service, patience, and professionalism in a fast-paced, phone-driven environment.

Responsibilities include policy analysis, claim investigation, reserving, negotiations within authority, subrogation, and coordinating with vendors. Strong communication and organization are essential.

Qualifications

• Bachelor’s degree required.
• 1 year PD claim experience welcomed but not required.
• Proficient with Microsoft Office Suite.
• Strong prioritization and multitasking skills.
• Excellent communication and customer service.

Responsibilities

• Investigate and interpret policy provisions to determine coverage for automobile property claims.
• Identify and investigate contested coverage claims that may require a roundtable discussion.
• Investigate auto accidents to assess liability by interviewing claimants, witnesses, and others.
• Secure and analyze records to determine proximate cause, negligence, and damages.
• Evaluate and adjust reserves as necessary.
• Prepare dispatch instructions for field personnel to inspect vehicles.
• Negotiate and settle claims within authority or with supervisor guidance.
• Maintain follow-up on pending files and inform insureds, claimants, and brokers of status.
• Act as intermediary between company, vendors, and customers to resolve disputes.
• Ensure adherence to privacy guidelines and regulations in claims handling.
• Investigate and initiate subrogation when applicable.
• Handle special civil part lawsuits or intercompany arbitrations related to auto property damage claims.
• Manage phone-based customer interactions, respond to emails and text messages promptly.
• Process mail timely and per state guidelines.

Skills

Customer service

Communication

Organization

Microsoft Office

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

The Claims Associate, PD is responsible for managing Auto Property Damage claims within our “Auto PD Claim Unit.” This role demands a high level of customer service, patience, and professionalism while working in a fast-paced environment with significant phone interaction. Strong customer service, organizational, verbal, and written communication skills are essential. The ability to navigate adversarial situations with professionalism is critical. Comparative negligence claim handling experience is a plus but not required.

RESPONSIBILITIES

• Policy Analysis:
  • Investigate and interpret policy provisions, endorsements, and conditions to determine coverage for automobile property claims.
  • Identify and investigate contested coverage claims that may require a roundtable discussion.
    
• Claim Investigation:
  • Investigate auto accidents to assess liability by interviewing first- and third-party claimants, witnesses, investigating officers, and other relevant parties.
  • Secure and analyze pertinent records, documentation, and loss scene information to determine proximate cause, negligence, and damages.
    
• Claims Management:
  • Evaluate and adjust reserves as necessary.
  • Prepare dispatch instructions for field personnel to inspect vehicles.
  • Negotiate and settle claims within individual authority limits and seek supervisor approval for claims exceeding authority or requiring additional guidance.
  • Maintain effective follow-up systems on pending files, advising insureds, claimants, and brokers on claim status.
  • Act as an intermediary between the company, preferred vendors, and customers to resolve disputes.
  • Ensure adherence to privacy guidelines, laws, and regulations in claims handling.
    
• Subrogation and Legal Handling:
  • Investigate and initiate subrogation processes when applicable.
  • Handle and respond to special civil part lawsuits or intercompany arbitrations related to auto property damage claims.
    
• Administrative Duties:
  • Manage a customer-focused phone environment by answering calls, returning voicemails, and responding to emails and text correspondence promptly.
  • Process incoming and outgoing mail timely and in accordance with state guidelines.
  • Complete other duties as assigned.

QUALIFICATIONS

• Bachelor’s degree required.
• A minimum of 1 year of related PD claim experience is welcomed but not required.
• Proficiency in personal computer skills, including Microsoft Office Suite.
• Ability to prioritize and manage multiple tasks effectively.
• Excellent communication, organizational, and customer service skills.

SALARY RANGE

The pay range for this position is $50,000 to $55,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

PERKS & BENEFITS

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.