Claims Technician

Resolute-Management; Boston (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

Resolute Management, Inc. is seeking a Claims Technician to assist the account manager in monitoring, reviewing and coordinating activities involving complex environmental, asbestos and latent type claims.

This role requires strong organizational skills and meticulous attention to detail. Based in Boston, MA, you will prepare routine reports, create coverage charts in Excel, and liaise with in‑house and outside counsel to support claim resolution.

Qualifications

• Paralegal program completion preferred.
• Experience with Microsoft Office, including Excel formulas.
• Strong analytical and data manipulation skills.
• Effective communicator with clients and internal teams.

Responsibilities

• Assist with allocation and processing of invoices and settlements.
• Summarize and analyze claim documents and historical files.
• Coordinate document requests with counsel and Account Manager.
• Gather data to evaluate large exposure levels.
• Prepare routine reports and assist with special projects.
• Support policy review and documentation.
• Create coverage charts using MS Excel.
• Review accounts for audit criteria and update as needed.

Skills

Analytical thinking

Excellent written and verbal comms

Organizational skills

Education

Paralegal program (preferred)

Tools

Microsoft Excel

MS Office

Job description

Full Time Regular Clerical Boston, MA, US

Resolute Management, Inc. is a Third-Party Administrator hired by clients to handle complex environmental, asbestos, and/or latent type insurance claims. We are proud to be an affiliate of the Berkshire Hathaway group of insurance companies and we believe our structure allows our employees to experience the benefits of a large company with a friendly, small company atmosphere. Our headquarters are located in Boston, MA, and we have additional offices located in Chicago, Philadelphia, and Stamford, CT.

POSITION SUMMARY

The Claims Technician assists the account manager in monitoring, reviewing and coordinating activities involving complex environmental, asbestos and latent type claims.

POSITION ACCOUNTABILITIES

• Assist with the allocation and processing of invoices and settlement payments.
• Summarize and analyze claim documents (including historical files) as directed by the Account Manager.
• Work with in-house and outside counsel and the Account Manager to oversee the collection, review, and response to document requests.
• Assist in collection, standardization and assimilation of quantitative data necessary to evaluate large exposures.
• Coordinate specific case research under the direction of the Account Manager including audit of files, and internal research to develop facts.
• Prepare routine reports with the assistance of the Account Manager and provide reporting assistance for special assignments and projects.
• Assist with policy review, analysis and documentation.
• Create detailed coverage charts using MS Excel.
• Review accounts for compliance with audit criteria and assist Account Managers in updating them where necessary.

PERFORMANCE REQUIREMENTS

• Self-motivated and able to work independently while meeting assigned deadlines.
• Excellent administrative, organizational and interpersonal skills.
• Analytical/quantitative skills and attention to detail are essential.
• Excellent verbal and written communication skills.
• Must be able to speak knowledgably with internal and external clients and prepare comprehensive, concise and grammatically correct reports with little guidance from the Account Manager.

EDUCATION

• Completion of an accredited paralegal program preferred.

EXPERIENCE

• Prior office experience.
• Experience with Microsoft Office programs, including ability to create formulas and manipulate data in Excel spreadsheets.

Job Type

Full-time

Salary

$50,000 - $70,000

Disclosure: The annual base salary range posted represents a broad range of salaries around the US and is subject to many factors including but not limited to credentials, education, experience, geographic location, job responsibilities, performance, skills and/or training.