Claims Team Lead - General Liability

Reserv; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Family leave

Remote-friendly

Laptop & monitor provided

Job summary

Reserv is seeking a Team Lead for General Liability Claims to guide high-exposure GL claims across industries. You’ll mentor both the General Team (Unrepresented) and Severity/Litigation Team (Attorney Represented) and shape strategy, reserves, and disposition decisions for complex files.

In a remote-friendly environment, you’ll drive aged-inventory reviews, oversee defense strategy, and coordinate with counsel, analytics, and leadership to deliver timely settlements, denials, or close decisions.

Qualifications

• 7+ years of insurance claims experience in high-exposure commercial general liability across varied industries.
• Active adjuster license required: resident state license if available, otherwise DHS.
• 2+ years of leadership experience, preferably in remote environments.
• Experience managing litigation strategy and defense counsel oversight.
• Comfort using technology and analytics to drive disposition-focused processes.

Responsibilities

• Lead and coach adjusters across General and Severity/Litigation Teams.
• Own weekly aged-inventory disposition reviews (past 120/180/365 days).
• Review litigation strategy, defense coordination, and reserve adequacy on high-exposure files.
• Manage routing exceptions outside standard litigation-status routing.
• Align caseload targets with inventory and staffing changes.
• Serve as escalation SME for coverage questions and complex claim strategy.
• Prepare and present claims reports, aged-inventory metrics, and loss trends.
• Increase reserve and settlement authority on high-exposure file reviews.

Skills

Leadership

General liability claims

Analytics

Remote leadership

Job description

About the Role

As a Team Lead for General Liability Claims, you lead claims handling across a diverse commercial GL book - spanning multiple industries and loss types. Your scope covers both the General Team (Unrepresented claims) and the Severity/Litigation Team (Attorney Represented and Litigated claims across every dollar tier), so you need to be equally comfortable coaching high-volume adjusters and reviewing litigation strategy on complex files.

A meaningful part of this role is disposition discipline: driving aged inventory to a decision - settle, deny, close, MMI, or coverage - rather than letting files sit touched but undecided. You’ll run the weekly rhythm that keeps the aged tail shrinking instead of growing.

Who You Are

• A claims professional with a track record in high-exposure commercial general liability claims across a range of industries and loss types
• A strong leader with litigation management experience who can review defense strategy and reserve positioning
• Tech-oriented and excited about using analytics to separate genuine hygiene issues from real disposition gaps
• Curious — you want the whole story on a legacy claim before deciding whether it needs a new strategy or just a decision
• Anti-status quo — when inventory drifts, you act on it rather than accepting it as the norm
• Comfortable holding both a strategic, portfolio-level view and the detail of an individual complex file

What You’ll Do

• Lead and coach adjusters across the General Team and Severity/Litigation Team
• Own the weekly aged-inventory disposition review - tracking claims open past 120, 180, and 365 days to a defined decision rather than continued activity
• Review litigation strategy, defense counsel coordination, and reserve adequacy on Severity/Litigation Team files
• Manage account-based routing exceptions (ASM, QBE Rollover, excess lines) that fall outside standard litigation-status routing
• Align adjuster caseload targets to verified account-code inventory, adjusting as staffing or volume changes
• Serve as escalation SME for coverage questions and complex claim strategy
• Prepare and present claims reports, aged-inventory metrics, and loss trends to clients and leadership
• Increased reserve and settlement authority, with direct involvement in high-exposure file reviews

Qualifications

• 7+ years of insurance claims experience in high-exposure commercial general liability claims across varied industries and loss types
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
• 2+ years of leadership experience, with a preference for experience managing in a remote environment
• Demonstrated litigation management experience, including defense counsel oversight and settlement negotiation
• Comfortable using technology and analytics to run a disposition-focused aged-inventory process

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy - we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!