Claims Team Lead - Cargo

Reserv; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) match

PTO

Family leave

Work from anywhere

Equipment provided

Job summary

Reserv is seeking a Team Lead to join our Commercial Transportation Cargo Claims team. You will be a working leader, supporting a Claims manager, supervising the cargo claims adjusting staff, and balancing leadership with individual contributor duties when volume dictates.

The role emphasizes leveraging technology and analytics to drive efficiency, delivering comprehensive reports and metrics to clients, onboarding new hires, and coaching for professional growth in a remote-friendly environment

Qualifications

• 5+ years of insurance claims experience in multiple lines of business, preference for cargo claims or inland marine with some bodily injury experience.
• 3+ years of leadership experience with a preference for experience managing in a remote environment
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Responsibilities

• Lead claims team and support manager; oversee adjustment staff
• Balance management and individual contributor responsibilities when volume dictates
• Provide coaching and feedback; implement best practices for claims handling
• Prepare and present comprehensive claims reports, metrics, and analyses to clients
• Serve as backup/leader when the Manager is out of office
• Oversee onboarding tasks and access for new hires
• Act as SME for first-line questions and escalations
• Identify topics for team Huddles and Elevate Claims Experience Workshops
• Champion a customer-centric mindset within the team

Skills

Leadership experience

Claims experience

Analytical thinking

Communication / teamwork

Education

Active adjuster license

Tools

Claims systems

Job description

About the role

• As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Transportation Cargo Claims adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.

What you’ll do

• We need you to do all the things typical to the role:
• Flexibility - you will need to be able to switch from claims handling to coaching and feedback
• Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
• Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation

Job Duties:

• Serve as backup/leader when the Manager is out of office
• Responsible for having direct reports
• Responsible for initial onboarding tasks/ access and new hire cultural immersion
• SME for first-line questions, escalations, roundtable discussions
• Increased reserve and payment authority with the ability to assist with moderate reviews
• Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees
• Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset

Qualifications

• 5+ years of insurance claims experience in multiple lines of business, preference for an cargo claims or inland marine with some bodily injury experience
• 3+ years of leadership experience with a preference for experience managing in a remote environment
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply.