Claims Team Lead - Cargo

Reserv; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Paid Time Off

Family leave

Work from anywhere

Equipment provided

Job summary

Reserv, an insurtech, is seeking a Team Lead to support a Claims manager and oversee Commercial Transportation Cargo Claims adjusting staff. You will blend leadership with hands-on claims work, driving operational efficiency through technology and analytics while aligning with client expectations.

The role balances management and individual contribution, requires 5+ years in insurance claims, 3+ years leadership, an active adjuster license, and comfort with evolving claims systems.

Qualifications

• 5+ years of insurance claims experience in multiple lines of business, preference for cargo or inland marine with some bodily injury experience.
• 3+ years of leadership experience with preference for experience managing in a remote environment.
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license.
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes.

Responsibilities

• Lead and support the Claims team, providing guidance and coaching to improve performance.
• Implement and maintain best practices for claims handling across intake, investigation, evaluation, settlement, and recovery.
• Prepare and present claims reports, metrics, and analyses to clients and customers; advise on trends and loss mitigation.
• Serve as backup/leader when the Manager is out of the office and manage direct reports.
• Foster a positive work environment, attract, hire, and train team members.

Skills

Leadership

Remote leadership

Claims management

Communication

Tools

Claims software

Data analytics

Job description

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Location Requirement

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

About The Role

• As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Transportation Cargo Claims adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.

What You'll Do

• We need you to do all the things typical to the role:
• Flexibility - you will need to be able to switch from claims handling to coaching and feedback
• Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
• Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation

Job Duties

• Serve as backup/leader when the Manager is out of office
• Responsible for having direct reports
• Responsible for initial onboarding tasks/ access and new hire cultural immersion
• SME for first-line questions, escalations, roundtable discussions
• Increased reserve and payment authority with the ability to assist with moderate reviews
• Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees
• Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset

Qualifications

• 5+ years of insurance claims experience in multiple lines of business, preference for an cargo claims or inland marine with some bodily injury experience
• 3+ years of leadership experience with a preference for experience managing in a remote environment
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!