Claims Team Lead

MLabs Ltd; Dallas (TX); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Quarterly bonus up to 15%

Equity stock options

Medical insurance

401(k) with 5% company match

Generous PTO

Promotion pathway

Job summary

MLabs Ltd in Dallas, TX is seeking a Claims Team Lead with 5+ years in Property, Auto, or GL to join a dynamic, hybrid environment. The role targets experienced leaders ready to guide a team while maintaining hands-on technical proficiency in claims handling.

You will mentor staff, drive operational excellence, and manage daily workflow while leveraging data to optimize outcomes. Licensing in TX is required and additional licenses are preferred.

Qualifications

• 5+ years of hands-on claims handling in Property, Auto, or General Liability (GL).
• Active Texas Adjuster License required; additional licenses preferred.

Responsibilities

• Lead, mentor, and line-manage a team of Claims Handlers.
• Drive quality, productivity, and customer satisfaction SLAs.
• Allocate workflow, assign files, and manage team capacity.
• Perform claims quality reviews and coach the team.
• Maintain portfolio oversight and escalate high-exposure risks.
• Represent the team in client meetings and technical reviews.
• Directly handle a small portfolio to stay sharp.

Skills

Leadership

Mentoring

Data-driven decisions

Organizational skills

Prioritization

Job description

Location:Dallas, TX (hybrid)

Hybrid| Full-time

Compensation: $80,000 - $120,000

We are hiring on behalf of our client, an established and rapidly expanding insurance organization who is seeking an ambitious Claims Team Lead specializing in Property, Auto, or General Liability (GL) to join the Dallas, TX office in a hybrid capacity.

This position is tailored for either an experienced Claims Team Lead looking for a high-velocity environment or a senior Claims Handler ready to step up into formal people leadership. The client prioritizes exceptional drive, strong technical capability, and work ethic over raw tenure.

Key Responsibilities

• Lead, mentor, and line-manage a dedicated team of Claims Handlers.
• Drive operational excellence across quality metrics, team productivity, and customer satisfaction SLAs.
• Manage daily workflow allocation, file assignment, and overall team capacity.
• Conduct regular claims quality reviews and provide technical coaching to optimize team output.
• Maintain complete portfolio oversight while identifying and escalating high-exposure risks early.
• Serve as a subject matter expert in external client meetings and technical reviews.
• Manage a small, select portfolio of claims directly to maintain technical sharpness.

• Location: Based in Dallas, TX (hybrid schedule) with active U.S. work authorization.
• Experience: 5+ years of hands-on claims handling in Property, Auto, or General Liability (GL).
• Licensing: Active Texas (TX) Adjuster License is required; additional licenses in NY, CA, FL, or GA are highly preferred.
• Skills: Strong organizational capabilities, self-directed prioritization, and comfort utilizing operational data to drive decision-making.
• Leadership: Demonstrated background in leading, mentoring, training, or coaching junior team members.
• Attributes: Ambitious, high-integrity professional adaptable to fast-paced, high-growth environments.

• Highly competitive base salary exceeding traditional industry standards
• Quarterly performance bonus potential (up to 15%)
• Equity participation through company stock options
• Comprehensive medical insurance plan
• 401(k) retirement plan with a 5% company match
• Generous paid time off (PTO) policy
• Accelerated internal promotion pathway based on performance

Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search.

Commitment to Equality and Accessibility:

At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing [e-mail].

MLabs Ltd collects and processes the personal information you provide such as your contact details, work history, resume, and other relevant data for recruitment purposes only. This information is managed securely in accordance with MLabs Ltd’s Privacy Policy and Information Security Policy, and in compliance with applicable data protection laws. Your data may be shared only with clients and trusted partners where necessary for recruitment purposes. You may request the deletion of your data or withdraw your consent at any time by contacting [e-mail].