Claims Team Lead

MLabs; Dallas (TX); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary

Bonus up to 15%

Stock options

Medical insurance

401(k) match

Paid time off

Fast-track promotions

Job summary

MLabs in Dallas, TX is seeking a Claims Team Lead with 5+ years of hands-on experience in Property, Auto, or GL to lead a dedicated team in a fast-paced, growth-focused environment. The role emphasizes leadership, technical excellence, and the ability to drive quality, productivity, and client satisfaction in a hybrid work setting.

Active Texas Adjuster license required; additional licenses are a plus. The position offers a competitive base salary, quarterly bonus potential up to 15%, stock

Qualifications

• 5+ years hands-on claims handling in Property, Auto, or GL.
• Active Texas Adjuster License; additional licenses in NY, CA, FL, or GA are a plus.
• Based in Dallas with U.S. work authorization.
• Strong leadership and mentoring capabilities.

Responsibilities

• Lead, mentor, and line-manage a dedicated team of Claims Handlers.
• Drive operational excellence across quality metrics, team productivity, and SLAs.
• Manage daily workflow allocation, file assignment, and team capacity.
• Conduct regular claims quality reviews and provide coaching.
• Maintain portfolio oversight and identify high-exposure risks.

Skills

Team leadership

Claims handling

Data analysis

Workflow management

TX Adjuster License

Job description

Location:Dallas, TX (hybrid)

Hybrid| Full-time

Compensation: Competitive Compensation

We are hiring on behalf of our client, an established and rapidly expanding insurance organization who is seeking an ambitious Claims Team Lead specializing in Property, Auto, or General Liability (GL) to join the Dallas, TX office in a hybrid capacity.

This position is tailored for either an experienced Claims Team Lead looking for a high-velocity environment or a senior Claims Handler ready to step up into formal people leadership. The client prioritizes exceptional drive, strong technical capability, and work ethic over raw tenure.

Key Responsibilities

• Lead, mentor, and line-manage a dedicated team of Claims Handlers.
• Drive operational excellence across quality metrics, team productivity, and customer satisfaction SLAs.
• Manage daily workflow allocation, file assignment, and overall team capacity.
• Conduct regular claims quality reviews and provide technical coaching to optimize team output.
• Maintain complete portfolio oversight while identifying and escalating high-exposure risks early.
• Serve as a subject matter expert in external client meetings and technical reviews.
• Manage a small, select portfolio of claims directly to maintain technical sharpness.
• Location: Based in Dallas, TX (hybrid schedule) with active U.S. work authorization.
• Experience: 5+ years of hands-on claims handling in Property, Auto, or General Liability (GL).
• Licensing: Active Texas (TX) Adjuster License is required; additional licenses in NY, CA, FL, or GA are highly preferred.
• Skills: Strong organizational capabilities, self-directed prioritization, and comfort utilizing operational data to drive decision-making.
• Leadership: Demonstrated background in leading, mentoring, training, or coaching junior team members.
• Attributes: Ambitious, high-integrity professional adaptable to fast-paced, high-growth environments.
• Highly competitive base salary exceeding traditional industry standards
• Quarterly performance bonus potential (up to 15%)
• Equity participation through company stock options
• Comprehensive medical insurance plan
• 401(k) retirement plan with a 5% company match
• Generous paid time off (PTO) policy
• Accelerated internal promotion pathway based on performance

Commitment to Equality and Accessibility:

At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing [e-mail].