Claims Support Technician

Berkshire Hathaway Homestate Companies; United States; Hybrid; USD 34,000 - 48,000; Full time

Job summary

NICO National Indemnity Company is hiring a Claim Support Technician in Omaha, NE. The role provides basic customer service for all Claim Operations and supports daily cash reconciliation and documentation workflows.

Hybrid work eligibility after training; candidates should have a high school diploma and 2–3 years of related experience, plus strong math, keyboarding, and communication skills. Benefits and wellness programs are highlighted in the job overview.

Qualifications

• 2-3 years of related work experience required.
• Basic math skills required.
• 35 wpm keyboarding with accuracy.
• Excellent oral and written communication skills.
• Proficient with personal computer and related software (MS Office).

Responsibilities

• Provide basic customer service for all Claim Operations activities per standards.
• Monitor processes and workflows; create records of new reported losses in ClaimCenter and ImageRight.
• Respond to telephone status inquiries from Agents, Claimants, Insureds, and others.
• Verify and maintain reporting for Catastrophe codes.
• Obtain and verify required information for Medicare reporting.
• Verify information in Total Loss Audit reporting.

Skills

2-3 years related work experience

Basic math skills

Keyboarding 35 wpm

Excellent written and oral comms

MS Office proficiency

Education

High school diploma or GED + vocational courses

2 years college or business associates

Job description

Company: NICO National Indemnity Company Want to work for a company with unparalleled financial strength and stability that offers “large company” benefits with an exciting, friendly, and “small company” atmosphere? Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that.

A Brief Overview Supports various administrative functions of Claims Department including handling mail, taking loss notices, recording of information, preparing claim related correspondence. Performs daily cash reconciliation, issues stop pays and reviews check/draft requests for adequate documentation. May operate check/draft printer.

What will you do?

The Claim Support Technician provides basic customer service for all Claim Operations activities in accordance with Company and Claim Operations standards, processes and workflows. This position will be located in Omaha, NE Office and eligible for hybrid work after the completion of training.

What will you do?

• Provide basic customer service for all Claim Operations activities in accordance with Company and Claim Operations standards
• Monitor processes and workflows, including but not limited to creating records of new reported losses in ClaimCenter and ImageRight
• Respond to telephone status inquiries from Agents, Claimants, Insureds, and others
• Verify and maintain reporting for Catastrophe codes
• Obtain and verify required information for Medicare reporting
• Verify information in Total Loss Audit reporting

What are we looking for?

• High school diploma or GED and additional vocational courses
• 2-3 years related work experience
• Basic math skills
• Personal computer and related software

Who would excel in this role?

• You adhere to Company or Claim Operations policies and procedures
• You understand basic insurance terms and coverages
• You have 2 years of college or a business-related Associates degree
• You have 35 wpm keyboarding skills and type with accuracy
• You possess excellent oral and written communication skills

We want you to be involved! We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development. We also regularly seek employees input through companywide surveys.

We care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, our Omaha office boasts a complimentary state-of-the-art onsite fitness center, and a robust wellness program.

Benefits, Perks and more!

• We offer retirement and savings plan with immediate enrollment with 100% employer match up to 5%
• Medical, Dental and Vision for regular, full-time employees and eligible dependents
• a dedicated Learning & Development program for employees to grow personally and professionally
• 100% upfront Educational Reimbursement program
• subsidized downtown parking
• competitive time off policies including parental leave
• an Employee Assistance program
• and much more!

Founded in 1940, National Indemnity Company (NICO) has become one of the leading property & casualty members of the Berkshire Hathaway Group of insurance companies, offering one of the widest selections of commercial insurance products in the industry and the highest possible financial strength rating by A.M. Best an A++XV rating. With the added diversity of three owned agencies, Northern States Agency, Pacific Gateway Insurance Agency, and Ringwalt & Lieshe Co., our employees embody the strength, stability, and integrity National Indemnity Company stands for.

Joining our innovative corporate structure meshing “large company” benefits with a comfortable, “small company” atmosphere at our home office or at one of our owned agencies, your coworkers become family.

We value our employees and what’s important to them – whether healthy living or philanthropy. We believe in investing in and encouraging our employees’ total well-being yields dividends time and time again.

A comprehensive benefits package is available for regular, full-time employees, including health, vision, dental, life and disability insurance as well as a 401(k) with company match.

We also proudly offer 100% upfront tuition reimbursement to regular, full-time employees, to further your education.

Our Omaha office boasts a complimentary state-of-the-art, on-site gym, a robust wellness program, low-cost downtown parking, and numerous volunteer and networking opportunities with other emerging professionals.

Transparency in Coverage: NebraskaBlue.com/MRFs