Claims Support Coord

Aflac; Windsor (CT); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription drug coverage

Health care flexible spending

Dependent care flexible spending

Aflac stock purchase

401(k) plans

Annual bonuses

Stock purchase program

11 paid holidays

Up to 20 days PTO

Sick leave where applicable

Job summary

Aflac Columbus in Windsor, CT, is seeking a claims support professional to assist with initial eligibility verification for new claims and to manage client communications. The role emphasizes accuracy, timely processing, and strong collaboration with partner teams from a hybrid or remote setup.

Candidates should have a High School Diploma or equivalent and 2–4 years related experience, plus solid MS Office skills; excellent communication and organizational abilities are essential for success.

Qualifications

• Effective written and verbal communication; strong interpersonal skills.
• Proficiency with Microsoft Office applications.
• Solid problem solving and decision-making abilities.
• Strong organizational and multi-tasking capabilities.

Responsibilities

• Assist claims team in initial eligibility verification for new claims.
• Manage client email box and ensure timely processing of communications.
• Research outstanding items to resolution and coordinate with internal teams.
• Print and mail communications as needed; support management with special projects.

Skills

Effective communication

Microsoft Office

Problem solving

Organizational skills

Teamwork

Education

High School Diploma or Equivalent

2-4 years related experience

Tools

Microsoft Office

Job description

The Company

Aflac Columbus

The Location

Windsor, CT, US, 06095

The Division

PLADS

Job ID

9753

Salary Range

$35,000 - $45,000

Job Posting End Date

October 21, 2026

We've Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all...

The Aflac Way

The Aflac Way

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune's 50 Best Workplaces for Diversity and as one of World's Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there's a home, and a flourishing career for you at Aflac.

Work Designation

Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Windsor CT, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.
• If you live more than 50 miles from the Aflac offices located in Windsor CT, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Effective communication skills - written, verbal, facilitation of strong working relationships.
• Must be able to demonstrate knowledge of Microsoft Office applications.
• Problem solving and decision-making skills.
• Strong organizational skills.
• Excellent interpersonal skills.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.
• Current knowledge of the absence management industry a plus.

Education & Experience Required

• High School Diploma or Equivalent
• 2 - 4 years of related experience

Or an equivalent combination of education and experience

Principal Duties & Responsibilities

• Assists claims team partners by leveraging systems and documented processes to complete the initial eligibility verification on all new claims filed.
• Maintains ownership of client specific email box to ensure timely processing of incoming mail and the creation of new claims as needed.
• Researches outstanding items to resolution.
• Prints and mails communications as needed.
• Builds effective working relationships with internal partner teams.
• Reviews daily and weekly reports to ensure accuracy of assigned work items.
• Remains current on customer service policies and procedures.
• Prioritizes multiple tasks and works independently to some degree.
• Supports management with special projects as necessary.
• Performs other duties as assigned.

Total Rewards

The salary range for this job is $35,000 - $45,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

• medical coverage
• dental coverage
• vision coverage
• prescription drug coverage
• health care flexible spending
• dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
• 401(k) plans
• annual bonuses
• an opportunity to purchase company stock
• 11 paid holidays
• up to 20 days PTO to be used for any reason
• state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
• other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being
• Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

Nearest Major Market

Hartford