Claims Supervisor

Midway Auto Group; Los Angeles (CA); Hybrid; USD 75,000 - 98,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Supplemental/

LTD and Flexible Spending Account

401K and ESOP

Metro Tap Card & Metro-link Reimburse

UKG Wallet access

Job summary

Knight Insurance Group in Los Angeles is seeking a Claims Supervisor to lead a team of Personal Auto Claims Adjusters. The role focuses on efficient claims handling, mentorship, and ensuring high customer satisfaction, with a strong emphasis on regulatory compliance and timely resolutions.

Candidates should have extensive claims experience and proven leadership. The position offers remote/hybrid/in-office work arrangements in the Los Angeles area and a competitive compensation package.

Qualifications

• Minimum of 8 years of experience in personal auto/ bodily injury claims.
• Minimum of 3 years in claims supervision with leadership responsibility.
• Litigated claims handling a plus.
• Excellent communication and writing skills.
• Knowledge of insurance regulations and industry standards.

Responsibilities

• Recruit, train, and supervise a team of Personal Auto Claims Adjusters.
• Provide guidance and mentorship to claims adjusters on performance and customer service.
• Monitor claim files for accuracy, regulatory compliance, and company policy adherence.
• Collaborate with other departments to optimize the claims process.
• Handle complex or escalated claims and ensure fair settlements.

Skills

Leadership

Communication

Written communication

Team management

Analytical thinking

Education

Bachelor's degree preferred

Tools

Claims management software

Microsoft Office

Job description

Los Angeles | Remote/Hybrid/In-Office |Auto Insurance Claims

Pay Range: $75,000- $98,000 Per Year. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

Knight Insurance Group is a well-established insurance company committed to providing exceptional service to our clients. We take pride in offering comprehensive insurance solutions and ensuring a seamless claims process for our customers. We are currently seeking a dynamic and experienced individual to join our team as a Claims Supervisor.

As a Claims Supervisor at Knight Insurance Group, you will manage and lead a team of Personal Auto Claims Adjusters. Your primary responsibility will be to oversee and optimize the claims handling process to ensure timely and accurate resolution while maintaining the highest level of customer satisfaction. We are looking for a candidate with a minimum of 8 years of experience in claims who can bring leadership, expertise, and dedication to our team.

What You'll do as a Claims Supervisor:

• Recruit, train, and supervise a team of Personal Auto Claims Adjusters.
• Provide guidance and mentorship to claims adjusters, ensuring they meet performance goals and deliver exceptional customer service.
• Monitor claim files for accuracy, compliance, and adherence to company policies and regulatory requirements.
• Collaborate with other departments to streamline processes and enhance the overall claims experience.
• Handle complex or escalated claims and ensure fair and efficient settlements.
• Stay current with industry trends, best practices, and changes in insurance regulations.
• Prepare reports and present claim-related data to management.

Qualifications

What we look for in our Claims Supervisor?

• Minimum of 5 years of experience in claims handling of bodily injury and property damage claims with an Insurance Carrier or Third-Party Administrator.
• Minimum of 3 years of experience in claims supervision, with a strong background in Personal Auto claims with an Insurance Carrier or Third-Party Administrator.
• Litigated claims handling a plus.
• Proven leadership and team management skills.
• Excellent communication and interpersonal skills.
• Excellent writing skills.
• Knowledge of insurance regulations and industry standards.
• Detail-oriented with strong analytical and problem-solving abilities.
• Proficient in using claims management software and Microsoft Office Suite.
• Bachelor's degree in a related field is preferred but not required.

What do we offer?

• Medical, Dental, Vision, Supplemental Life Insurance, LTD, and Flexible Spending Account
• 401K and Employee Stock Ownership Program (employer matching)
• Metro Tap Card and Metro-link Reimbursement (On-Site CA Employees)
• UKG Wallet (access to your pay before payday)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.