Claims Specialist (Loan Servicing)

Union Home Mortgage Corp.; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Union Home Mortgage Corp. seeks a Claims Specialist to file and manage mortgage-related claims with GSEs, private insurers, and government agencies to recover advances in the default process. Experience with FHA/VA claims is preferred.

You will track payments, file supplemental claims, and respond to contested claim information as required. Essential duties include timely filing with Freddie Mac, Fannie Mae, FHA, VA, and insurers; auditing claims; maintaining systems for claim handling; and

Qualifications

• Bachelor’s Degree in business related field or equivalent work experience.
• Previous work with mortgage claim filing is a requirement.
• Experience with BKFS/ICE MSP, Claims application, and other ICE default applications.
• Advanced skill with Microsoft Office, Outlook, Excel, etc.
• Knowledge of YARDI, Property360, VALERI, USDA LINC and PAID preferred.
• Strong interpersonal, written and verbal communication skills.
• Ability to work in a fast-paced environment.
• Effective problem solver and troubleshooter.

Responsibilities

• The timely and accurate filing of claims to Freddie Mac, Fannie Mae, FHA, VA, USDA, and mortgage insurance companies based on trigger events.
• Review, analyze, and ensure timely settlement of investor and mortgage insurance claims and manage aging claims to determine status and bring to closure and request extensions as needed.
• Document and maintain all systems necessary for proper claim handling and follow-up.
• Research issues and obtain proper supporting documentation in a timely manner as requested by investor or mortgage insurance company.
• Manage application of all claim funds received and provide additional information as necessary in order to validate all available funds received prior to claim being closed.
• Monitor claim process reports to ensure all required responses are timely filed.
• Complete timely audits of all assigned claims to ensure all requirements have been met and claim process can be validated.

Skills

Data Entry

Investor Guidelines

Customer Service

Organization

Problem Solving

Analytical Skills

Math Skills

Communication

Tech Proficiency

Education

Bachelor's Degree in business

Tools

BKFS/ICE MSP

ICE Claims App

ICE Default Apps

MS Office

YARDI

Property360

VALERI

USDA LINC

PAID

Job description

Overview

The Claims Specialist is responsible for processing required claims to GSE (FNMA and FHLMC), Mortgage Insurance Companies, FHA, VA or other investors to recover advances incurred throughout the default process. Experience with FHA/VA claims is preferred. The Claims Specialist will file required claims; meet investor time frames, and complete audits of claims processes for validation. Responsibilities as well will entail tracking of claim payments received for proper application, and filing of any required supplemental claims as necessary, and respond regarding any contested claim information as required.

Overview

The Claims Specialist is responsible for processing required claims to GSE (FNMA and FHLMC), Mortgage Insurance Companies, FHA, VA or other investors to recover advances incurred throughout the default process. Experience with FHA/VA claims is preferred. The Claims Specialist will file required claims; meet investor time frames, and complete audits of claims processes for validation. Responsibilities as well will entail tracking of claim payments received for proper application, and filing of any required supplemental claims as necessary, and respond regarding any contested claim information as required.

At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• The timely and accurate filing of claims to Freddie Mac, Fannie Mae, FHA, VA, USDA, and mortgage insurance companies based on trigger events.
• Review, analyze, and ensure timely settlement of investor and mortgage insurance claims and manage aging claims to determine status and bring to closure and request extensions as needed.
• Document and maintain all systems necessary for proper claim handling and follow-up.
• Research issues and obtain proper supporting documentation in a timely manner as requested by investor or mortgage insurance company.
• Manage application of all claim funds received and provide additional information as necessary in order to validate all available funds received prior to claim being closed.
• Monitor claim process reports to ensure all required responses are timely filed.
• Complete timely audits of all assigned claims to ensure all requirements have been met and claim process can be validated.

EDUCATION / EXPERIENCE REQUIREMENTS

• Bachelor’s Degree in business related field or equivalent work experience.
• Previous work with mortgage claim filing is a requirement.
• Experience with BKFS/ICE MSP, Claims application, and other ICE default applications.
• Advanced skill with Microsoft Office, Outlook, Excel, etc.
• Knowledge of YARDI, Property360, VALERI, USDA LINC and PAID preferred.
• Strong interpersonal, written and verbal communication skills.
• Ability to work in a fast-paced environment.
• Effective problem solver and troubleshooter.

Skills

• Data Entry Accuracy. Access, input, retrieve and interpret information using applicable computer systems (including but not limited to: Microsoft Office, Outlook, Excel, Lotus, etc.).
• Subject Matter Expert in investor guidelines regarding claims and websites to file claims.
• Above average customer service skills.
• Organization Skills
• Problem Solving/Critical Thinking
• Analytical Skills
• Ability to apply basic mathematical concepts such as adding, subtracting, multiplying and dividing.
• Ability to utilize company equipment in the assigned areas (including but not limited to telephone, copiers, fax machines, computers, internet, etc.).
• Very strong communication skills. Understand and respond appropriately to basic and complex inquiries.
• Read, write and communicate using English language sufficient to perform job functions.

This employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.