Claims Specialist Lead

Progressive; Pasadena (CA); Hybrid; USD 59,000 - 78,000; Full time

Benefits offered by this job

401(k) with company match up to 6%

Medical, dental & vision

Wellness & mental health programs

Health care FSAs/HSAs & life insurance

Paid time off including volunteer time

Parental & family leave

Diversity & inclusion culture

Career development & tuition support

Job summary

Progressive is seeking a claims specialist to handle large-loss injury claims valued over $60k. You will investigate complex cases and consult with police, medical professionals, claimants, and others to determine coverage, liability, and claim value.

This is a hybrid role requiring about four days per month in-office for meetings, training, and collaboration, with the option to be in-office more often if desired. Progression through ongoing coaching is provided to support your development.

Qualifications

• Six years of relevant work experience with three years in claims handling OR
• Three years in claims handling and a bachelor’s degree OR
• Five years of relevant work experience with three years in claims handling and an associate degree

Responsibilities

• Investigate large-loss injury claims valued over $60k, including complex and high-risk cases.
• Consult with police officers, medical professionals, claimants and others to gather information for coverage, liability and value determinations.
• Collaborate with team in a hybrid office setting, four days per month for meetings and training.

Skills

Claims handling

Negotiation

Rapport building

Investigation

Litigation awareness

Multi-tasking

Education

Bachelor's degree

Associate degree

Six years relevant work experience with three years in claims handling OR three years in claims handling and a bachelor’s degree

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As a claims specialist on our team, you’ll play a critical role in our ability to successfully and efficiently resolve large-loss injury claims valued over $60k. Investigating intricate and high-risk claims – which may have some litigation features – you’ll consult with police officers, medical professionals, claimants and others involved in the accident. The information gathered will then be used while determining coverage, liability and the total value of the claim.

This is a hybrid role. You’ll be expected to report to an office about four days per month for important meetings, training, and collaboration and will have the benefit of continued coaching from a supportive team. If you prefer an in-office environment, you’re welcome to work in the office more than four days per month.

Minimum qualifications

• Six years of relevant work experience with three years in claims handling OR
• Three years in claims handling and a bachelor’s degree OR
• Five years of relevant work experience with three years in claims handling and an associate degree

Preferred skills

• Ability to quickly build rapport and successfully effect settlements
• Strong negotiation and customer service skills
• Excellent organization and problem-solving skills along with ability to multi-task and prioritize
• Knowledge of the rules of civil procedures in terms of filing/answering suit, discovery deadlines, and venue
• Ability to direct the use of discovery tools such as interrogatories, depositions and production of document
• 3 years of Casualty and Litigation claims handling experience

Compensation

• Based on location and experience
  • Fresno, Irvine, Riverside, San Diego,Modesto, Sacramento:You will be paid $39.18 - $51.92/hour
  • Concord, Woodland Hills, Pasadena and Torrance: You will be paid $42.69 - $56.73/hour
• Gainshare annual cash incentive payment up to 24% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.