Claims Specialist Lead

Progressive; Los Angeles (CA); Hybrid; USD 81,000 - 118,000; Full time

Benefits offered by this job

401(k) matching

Medical, dental & vision

Wellness programs

HSA/FSA programs

Paid time off

Parental & family leave

Job summary

Progressive is seeking a claims specialist to resolve large-loss injury claims valued over $60k. You’ll investigate high-risk cases, consult with police officers, medical professionals, claimants and others, and determine coverage, liability and the total claim value.

This is a hybrid role: you’ll report to an office about four days per month for meetings and training, with coaching from a supportive team; if you prefer, you can work in the office more often.

Qualifications

• Six years relevant work experience with three years in claims handling
• Three years in claims handling and a bachelor’s degree OR
• Five years relevant work experience with three years in claims handling and an associate degree

Responsibilities

• Resolve large-loss injury claims valued over $60k.
• Investigate intricate, high-risk claims and consult with police, medical professionals, claimants and others.
• Determine coverage, liability and total value of the claim.

Skills

Rapport & settlements

Negotiation & customer service

Organization & multitask

Civil procedure knowledge

Discovery tools

Casualty/Litigation claims

Education

Bachelor’s degree

Associate degree

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As a claims specialist on our team, you’ll play a critical role in our ability to successfully and efficiently resolve large-loss injury claims valued over $60k. Investigating intricate and high-risk claims – which may have some litigation features – you’ll consult with police officers, medical professionals, claimants and others involved in the accident. The information gathered will then be used while determining coverage, liability and the total value of the claim.

This is a hybrid role. You’ll be expected to report to an office about four days per month for important meetings, training, and collaboration and will have the benefit of continued coaching from a supportive team. If you prefer an in-office environment, you’re welcome to work in the office more than four days per month.

Minimum qualifications

• Six years of relevant work experience with three years in claims handling OR
• Three years in claims handling and a bachelor’s degree OR
• Five years of relevant work experience with three years in claims handling and an associate degree

Preferred skills

• Ability to quickly build rapport and successfully effect settlements
• Strong negotiation and customer service skills
• Excellent organization and problem-solving skills along with ability to multi-task and prioritize
• Knowledge of the rules of civil procedures in terms of filing/answering suit, discovery deadlines, and venue
• Ability to direct the use of discovery tools such as interrogatories, depositions and production of document
• 3 years of Casualty and Litigation claims handling experience

Compensation

• Based on location and experience
  • Fresno, Irvine, Riverside, San Diego,Modesto, Sacramento:You will be paid $39.18 - $51.92/hour
  • Concord, Woodland Hills, Pasadena and Torrance: You will be paid $42.69 - $56.73/hour
• Gainshare annual cash incentive payment up to 24% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.