Claims Specialist Lead

Progressive Insurance; Alaska; Hybrid; USD 88,000 - 115,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental & vision insurance

Wellness programs

Paid time off

Career development assistance

Job summary

Progressive Insurance is looking for a Claims Specialist based in Anchorage, AK. In this hybrid role, you will investigate large-loss injury claims, often over $60k, and work with various stakeholders including medical professionals and claimants.

The ideal candidate will have at least six years of relevant work experience, strong negotiation skills, and the ability to manage complex situations. Compensation ranges from $88,000 to $115,000 per year depending on experience.

Qualifications

• Six years of relevant work experience with three in claims handling.
• Experience in Casualty and Litigation claims handling is preferred.

Responsibilities

• Investigate complex and high-risk claims.
• Consult with police officers, medical professionals, claimants, and others.
• Determine coverage, liability, and total claim value.

Skills

Negotiation skills

Customer service skills

Organizational skills

Problem-solving skills

Ability to build rapport

Education

Bachelor's degree in relevant field

Associate degree

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress.

As a claims specialist on our team, you’ll play a critical role in our ability to successfully and efficiently resolve large-loss injury claims valued over $60k. Investigating complex and high-risk claims – which may have some litigation features – you’ll consult with police officers, medical professionals, claimants and others involved in the accident. The information gathered will then be used while determining coverage, liability and the total value of the claim.

This is a hybrid role. You’ll be expected to report to an office about four days per month for important meetings, training, and collaboration and will have the benefit of continued coaching from a supportive team. If you prefer an in-office environment, you’re welcome to work in the office more than four days per month.

Must-have Qualifications

• Six years of relevant work experience with three years in claims handling OR
• Three years in claims handling and a bachelor’s degree OR
• Five years of relevant work experience with three years in claims handling and an associate degree

Preferred Skills

• Ability to quickly build rapport and successfully effect settlements
• Strong negotiation and customer service skills
• Excellent organization and problem-solving skills along with ability to multi-task and prioritize
• Knowledge of the rules of civil procedures in terms of filing/answering suit, discovery deadlines, and venue
• Ability to direct the use of discovery tools such as interrogatories, depositions and production of document
• 3 years of Casualty and Litigation claims handling experience

Compensation

• Based on location and experience
  • Anchorage, AK: $88,000 - $115,000 / year
  • Honolulu, HI: $81,000 - $105,000 / year
• Gainshare annual cash incentive payment up to 24% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.