Claims Specialist I

Aon plc; Plainview (NY); On-site; USD 40,000 - 41,000; Full time

Job summary

Aon plc in Plainview, NY is seeking a Claims Specialist I to support the travel insurance claims process. The role operates Mon-Fri in the Plainview office, handling claim setup, documentation, and coordination with internal teams and external partners.

Ideal candidates bring experience in high-volume back-office environments, strong data-entry and claims-system proficiency, and a customer-focused mindset with excellent organizational skills.

Qualifications

• Experience in a high-volume back-office environment.
• Proficiency with claims system and data entry.
• Excellent communication and collaboration skills.
• Strong organizational and time management abilities.
• Commitment to superior customer service and accuracy.

Responsibilities

• Set up new claims and manage documentation per plan terms.
• Process claim transactions and maintain reserves.
• Provide coverage confirmations and support to internal/external teams.
• Open, route, and archive mail and electronic communications.
• Index and store documents in the AS400 IMS/21 system.

Skills

Claims system

Data entry

Microsoft Office

Communication

Organization

Customer service

Attention to detail

Tools

AS400 IMS/21

Job description

Aon is looking for a Claims Specialist I

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting Aon Affinity, in our Plainview, NY office. This role will be performed 5 days a week (Monday - Friday) in our Plainview, NY office.

Your impact as a Claims Specialist I

Job Responsibilities:

The Claims Support Specialist plays a key role in supporting the travel insurance claims process. You’ll be responsible for setting up new claims, managing documentation and correspondence, and providing operational support to the claims team and external partners.

Essential duties and Responsibilities:

• Review information in the initiation system and set up new claims according to plan terms
• Set and maintain adequate claim reserves
• Process claim transactions and follow established procedures and service standards
• Send and process claim forms, letters, checks, and related correspondence (mail and electronic)
• Open, prep, and route daily mail and electronic communications
• Scan and index claim-related documents into the AS400 IMS/21 system
• Maintain organized files; archive and purge documents per department guidelines
• Verify travel insurance coverage using various methods (systems, fax, email, manifest, phone)
• Provide coverage confirmations to internal teams and external parties
• Cultivate relationships with tour operators and cruise lines to obtain required claim information
• Assist with loading and maintaining penalty spreadsheets
• Provide support to Claims Examiners (e.g., follow up on outstanding medical records requests)
• Assist with audits, reports, and special projects as assigned

Required Skills and Experience

• Proficiency with claims system, data entry and Microsoft Office tools
• 1+ years working in a high-volume back-office production-driven environment
• Ability to communicate clearly and effectively
• Strong organizational and time management skills
• Committed to superior customer servicing
• Strong attention to detail and accuracy

How we support our colleagues:

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $39,500 to $41,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts,employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.