Claims Specialist - Bilingual (Spanish)

Brown & Brown; Ohio; On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health Benefits

401k

Paid Time Off

Job summary

One80 Intermediaries is seeking a bilingual Spanish-speaking Claims Specialist to deliver exceptional customer service to retailers and customers across claims, inspections, and settlements. You will manage inbound/outbound communications, review packets, and facilitate service solutions with professionalism and accuracy.

The role requires a high school diploma or GED, strong computer and keyboard skills, and excellent written and verbal communication.

Qualifications

• High School Diploma or GED required.
• Proficient with computers and keyboard.
• Strong oral and written communication skills.
• Basic math and numerical accuracy required.
• Experience handling calls with soft skills.
• Team oriented and detail focused.

Responsibilities

• Provide daily inbound and outbound communication coverage by phone and email.
• Manage inquiries and follow-up across the full claim process.
• Review and monitor open claims; follow up to close with accuracy.
• Respond promptly to retailers, customers, and manufacturers.
• Review Inspection Packets to determine warranty actions.
• Offer service solutions for out-of-warranty or non-covered items.

Skills

Bilingual Spanish

Customer service

Phone etiquette

Communication skills

Teamwork

Call handling

Education

High School Diploma or GED

Tools

Computer proficiency

Keyboard proficiency

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.One80 Intermediaries is seeking a Claims Specialist - Bilingual (Spanish) to join our growing team!As a Claims Specialist, your primarily responsible for providing a high level of customer service to all customers and retailer partners by utilizing soft skill techniques. You will provide this service daily through receiving and transmitting phone calls from retailers and customers alike, responding to emails, creating claims, reviewing documentation, monitoring progress queues, and authorizing services to facilitate the repair of furniture. Claims Specialists must be proficient users of computers, exhibit excellent verbal and written communication, have a friendly tone, be resilient to change, and adapt to new procedures, while demonstrating professionalism with every client.How You Will Contribute:Provide daily inbound and outbound communication coverage (phone, email, etc.).Manage inbound customer/retailer inquiries and follow-up relating to entire claim processes (determine coverage, send inspection packets, authorize technicians, order parts, recommend exchanges, administer settlements, and collect complaints).Review and monitor open claims and proactively follow-up to facilitate claim closure while maintaining high levels of accuracy and customer service.Provide timely actions and responses to all communication received from retailers, customers, and manufacturers.Receive and review Inspection Packets from customers, determine warranty replacement or denial.Offer and facilitate Service Solutions to consumers either out-of-warranty or not covered by a protection plan.Understand the basics of the retailer portal and be able to provide guidance on claims.Process inbound calls from technicians - document updates and provide any follow-up action required.Supporting/performing Intake Specialist functions when required.Skills & Experience to be Successful:Demonstrated proficiency in the Intake process for a minimum of 6 months.Successful understanding and completion of Existing training.Ability to execute functions necessary for processing existing claims.High School Diploma or General Education Degree (GED).Computer and keyboard proficiency.Good oral and written communication skills.Basic math skills.Proficiency at call handling and utilizing “soft skill” techniques.Teamwork Orientation.About One80:One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.Pay Range$17.00 - $17.50 HourlyThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.Teammate Benefits & Total Well-BeingWe go beyond standard benefits, focusing on the total well-being of our teammates, including:Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability InsuranceFinancial Benefits: ESPP; 401k; Student Loan Assistance; Tuition ReimbursementMental Health & Wellness: Free Mental Health & Enhanced Advocacy ServicesBeyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.Recruiting Vendor Disclosure StatementBrown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (\"Recruiting Vendors\"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.The Power To Be YourselfAs an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.