Claims Specialist

Brown & Brown; Grand Rapids (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health Benefits

401k

Employee stock purchase plan (ESPP)

Student loan assistance

Tuition reimbursement

Paid time off

Job summary

One80 Intermediaries is seeking a Claims Specialist to join our growing team. You will deliver high-level customer service to retailers and customers by handling calls, emails, creating claims, reviewing documentation, and coordinating repairs with professionalism.

You will process intake, review packets, determine warranty coverage or denial, coordinate with technicians, and support claim closures while maintaining a friendly and resilient approach.

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months intake/claims processing experience.
• Strong verbal and written communication skills.
• Proficient computer skills and keyboarding.
• Demonstrated soft skills and teamwork orientation.

Responsibilities

• Provide daily inbound and outbound communication coverage (phone, email, etc.).
• Manage inquiries and follow-up during the entire claim process.
• Review open claims and follow up to facilitate closure with high accuracy.
• Respond promptly to retailers, customers, and manufacturers.
• Review inspection packets and determine warranty coverage or denial.
• Facilitate service solutions for out-of-warranty or non-covered items.
• Understand retailer portal basics and guide users on claims.
• Process inbound calls from technicians and document updates.

Skills

Customer service

Communication

Computer proficiency

Call handling

Soft skills

Teamwork

Education

High School Diploma or GED

Tools

Claim processing software

Retailer portal

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

One80 Intermediaries is seeking a Claims Specialist to join our growing team.

As a Claims Specialist, your primarily responsible for providing a high level of customer service to all customers and retailer partners by utilizing soft skill techniques. You will provide this service daily through receiving and transmitting phone calls from retailers and customers alike, responding to emails, creating claims, reviewing documentation, monitoring progress queues, and authorizing services to facilitate the repair of furniture. Claims Specialists must be proficient users of computers, exhibit excellent verbal and written communication, have a friendly tone, be resilient to change, and adapt to new procedures, while demonstrating professionalism with every client.

How You Will Contribute:

• Provide daily inbound and outbound communication coverage (phone, email, etc.)
• Manage inbound customer/retailer inquiries and follow-up relating to entire claim processes (determine coverage, send inspection packets, authorize technicians, order parts, recommend exchanges, administer settlements, and collect complaints).
• Review and monitor open claims and proactively follow-up to facilitate claim closure while maintaining high levels of accuracy and customer service.
• Provide timely actions and responses on all communication received from retailers, customers, and manufacturers.
• Receive and review Inspection Packets from customers, determine warranty replacement or denial.
• Offer and facilitate Service Solutions to consumers either out-of-warranty or not covered by a protection plan.
• Understand the basics of the retailer portal and be able to provide guidance on claims.
• Process inbound calls from technicians - document updates and provide any follow-up action required.

Skills & Experience to be Successful:

• Demonstrated proficiency of Intake process for a minimum of 6 months.
• Successful understanding and completion of Existing training.
• Ability to execute functions necessary for processing of existing claims.
• High School Diploma or General Education Degree (GED).
• Computer and keyboard proficiency.
• Good oral and written communication skills.
• Basic math skills.
• Proficiency at call handling and utilizing “soft skill” techniques.
• Teamwork Orientation.

About One80

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.

Pay Range

$17.00 - $17.00 Hourly

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.