Claims Specialist - Bilingual (Spanish)

Brown & Brown, Inc.; Ohio; Teletrabalho; USD 23 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Benefits

401k Plan

Paid Time Off

Employee Discounts

Resumo da oferta

One80 Intermediaries is seeking a bilingual Claims Specialist (Spanish) to join our team remotely from Ohio. You will handle inbound/outbound calls, emails, and claims processing to support furniture repairs and warranty services, while maintaining strong customer relations.

The ideal candidate has at least 6 months in intake processing, solid computer skills, and excellent written and verbal communication. A high school diploma is required, with teamwork and basic math skills valued.

Qualificações

• High School Diploma or GED is required.
• 6+ months experience in intake processing.
• Proficient computer skills and keyboard proficiency.
• Excellent oral and written communication.
• Basic math skills and attention to detail.
• Ability to handle inbound/outbound calls and emails.

Responsabilidades

• Provide daily inbound and outbound communications (phone, email).
• Process and review claims from start to finish.
• Coordinate with technicians, inspect packets, authorize services.
• Maintain accurate documentation and customer service standards.

Conhecimentos

Bilingual Spanish communication

Intake processing

Customer service

Call handling

Teamwork

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

## Claims Specialist - Bilingual (Spanish)Apply: Remote: Remote - Ohio: Full time: Posted Today: R26\\_0000003568Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.**One80 Intermediaries** is seeking a **Claims Specialist - Bilingual (Spanish)**to join our growing team! As a Claims Specialist, your primarily responsible for providing a high level of customer service to all customers and retailer partners by utilizing soft skill techniques. You will provide this service daily through receiving and transmitting phone calls from retailers and customers alike, responding to emails, creating claims, reviewing documentation, monitoring progress queues, and authorizing services to facilitate the repair of furniture. Claims Specialists must be proficient users of computers, exhibit excellent verbal and written communication, have a friendly tone, be resilient to change, and adapt to new procedures, while demonstrating professionalism with every client. **How You Will Contribute:** * Provide daily inbound and outbound communication coverage (phone, email, etc.).* Manage inbound customer/retailer inquiries and follow-up relating to entire claim processes (determine coverage, send inspection packets, authorize technicians, order parts, recommend exchanges, administer settlements, and collect complaints).* Review and monitor open claims and proactively follow-up to facilitate claim closure while maintaining high levels of accuracy and customer service.* Provide timely actions and responses to all communication received from retailers, customers, and manufacturers.* Receive and review Inspection Packets from customers, determine warranty replacement or denial.* Offer and facilitate Service Solutions to consumers either out-of-warranty or not covered by a protection plan.* Understand the basics of the retailer portal and be able to provide guidance on claims.* Process inbound calls from technicians - document updates and provide any follow-up action required.* Supporting/performing Intake Specialist functions when required. **Skills & Experience to be Successful:** * Demonstrated proficiency in the Intake process for a minimum of 6 months.* Successful understanding and completion of Existing training.* Ability to execute functions necessary for processing existing claims.* High School Diploma or General Education Degree (GED).* Computer and keyboard proficiency.* Good oral and written communication skills.* Basic math skills.* Proficiency at call handling and utilizing “soft skill” techniques.* Teamwork Orientation. **About One80:** One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem. **Pay Range**$17.00 - $17.50 Hourly*The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.***Teammate Benefits & Total Well-Being**We go beyond standard benefits, focusing on the total well-being of our teammates, including:* *Health Benefits*: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance* *Financial Benefits*: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement* *Mental Health & Wellness*: Free Mental Health & Enhanced Advocacy Services* *Beyond Benefits*: Paid Time Off, Holidays, Preferred Partner Discounts and more.*Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.*