Claims Specialist, Auto Bodily Injury

Zurich NA

Dallas (TX)

Hybrid

USD 50,000 - 81,000

Full time

17 hours ago

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Benefits offered by this job

Comprehensive benefits

Bonus eligible 10% incentive

Job summary

Zurich North America Claims is embracing a flexible hybrid work model, allowing reports from Dallas, Atlanta, Schaumburg, or Overland Park while maintaining in-person connections when valuable. The role focuses on handling auto bodily injury claims with attorneys and striving for timely resolutions.

Ideal candidates bring a mixture of degrees/training and 2+ years in Claims, with knowledge of insurance regulations, strong communication, and customer service skills to support diverse clients and

Qualifications

Bachelor’s Degree or higher with 2+ years in Claims/Insurance
Zurich Certified Insurance Apprentice with Associate Degree and 2+ years in Claims/Insurance
High School Diploma or equivalent with 4+ years in Claims/Insurance
Completion of Zurich Claims Training Program with 2+ years in Claims/Insurance
Must obtain and maintain required adjuster licenses

Responsibilities

Handle auto bodily injury claims with varying complexity
Collaborate with attorneys internally and externally
Partner with attorneys on complex claims cases
Develop case strategy and evaluate claims to resolve timely
Estimate reserves and review ongoing claims within authority limits
Assess damages and applicable ranges per law
Ensure customer service by proactive communication and adherence to protocols
Ensure compliance with state/federal laws and internal controls
Refer claims to subrogation and fraud teams when needed

Skills

Microsoft Office

Insurance regulations knowledge

Strong communication skills

Analytical problem solving

Customer service experience

Collaborative teamwork

Claims adjustment understanding

Negotiation strategy awareness

Education

Bachelor’s Degree or higher

Zurich Certified Insurance Apprentice (Associate Degree + 2+ years)

High School Diploma + 4+ years in Claims/Insurance

Zurich Claims Training Program completed

Job description

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. The candidate selected for this opportunity should be able to report into [one of] the following North American Claims office[s]: Dallas, Texas; Atlanta, GA; Schaumburg, IL; and Overland Park, Kansas.

Responsibilities:

Handle auto bodily injury claims with different levels of complexity.
Work closely with attorneys internally and externally
Partner with attorneys on complex claims cases
Work to have a timely resolution to claims by developing case strategy; developing a case evaluation; escalating issues as appropriate.
Establish timely reserves and perform ongoing review throughout claims cycle within authority limit by estimating and validating value of claims.
Assess damages by calculating applicable damages or range of damages allowed by law.
Ensure customer service by proactively communicating information; responding to inquiries; following customer protocols and may participating in customer marketing efforts.
Ensure legal compliance by following state and federal laws and regulations and internal control requirements.
Refer claim to subrogation and fraud teams by identifying potential subrogation and fraud.

Basic Qualifications:

Bachelor’s Degree and 2 or more years of experience in the Claims or Insurance area OR
Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Claims or Insurance area OR
High School Diploma or Equivalent and 4 or more years of experience in the Claims or Insurance area OR
Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area AND
Must obtain and maintain required adjuster license(s)
Microsoft Office experience
Knowledge of insurance regulations, markets and products

Preferred Qualifications:

Prior experience in auto claims handling, insurance claims, or related customer service field. Understanding of auto insurance policies, coverage, and state regulations.
Commercial insurance experience and/or prior auto bodily injury claims handling experience.
Customer service experience
Strong analytical, critical thinking and problem-solving skills
Strong verbal and written communication skills
Experience collaborating across work groups Ability to develop and maintain strong relationships
Understands claims adjustment process and possesses ability to determine scope/exposure for losses
Understands the use of vendors and how litigation strategies are developed
Understands and applies financial and actuarial/reserving concepts.
Familiarity with negotiation strategies and experience in suggesting alternative approaches

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.

The pay range shown is a national average and may vary by location. The proposed salary range for this position is $49,500.00 - $81,000.00, with short-term incentive bonus eligibility set at 10%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

We comply with 18 U.S. Code