Claims Specialist, Auto Bodily Injury

Zurich NA; Overland Park (KS); Hybrid; USD 50,000 - 81,000; Full time

Job summary

Zurich North America in Overland Park, KS, offers a hybrid Claims role focused on auto bodily injury with collaboration across attorneys and teams. You will develop case strategies, establish reserves, and drive timely resolutions while ensuring regulatory compliance and customer communication.

The role requires a claims/insurance background, adjuster licensing, and proficiency with Microsoft Office. A hybrid schedule and national scope are offered with a competitive pay range and bonus

Qualifications

• Bachelor’s Degree with 2+ years in claims/insurance OR Zurich Apprentice with Associate Degree and 2+ years.
• Must obtain and maintain required adjuster licenses.
• Microsoft Office experience is required.
• Knowledge of insurance regulations, markets and products.

Responsibilities

• Handle auto bodily injury claims with various complexities.
• Collaborate with attorneys, internal and external.
• Develop case strategy and evaluation to drive timely resolutions.
• Establish reserves and monitor claims within authority limits.
• Assess damages and determine recoveries under applicable law.
• Communicate with customers and follow protocols; assist in marketing efforts.

Skills

Microsoft Office

Analytical thinking

Communication skills

Attention to detail

Education

Bachelor’s Degree or higher

Associate Degree (Zurich Certified Insurance Apprentice)

High School Diploma or Equivalent

Zurich Claims Training Program

Job description

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. The candidate selected for this opportunity should be able to report into [one of] the following North American Claims office[s]: Dallas, Texas; Atlanta, GA; Schaumburg, IL; and Overland Park, Kansas.

Responsibilities:

• Handle auto bodily injury claims with different levels of complexity.
• Work closely with attorneys internally and externally
• Partner with attorneys on complex claims cases
• Work to have a timely resolution to claims by developing case strategy; developing a case evaluation; escalating issues as appropriate.
• Establish timely reserves and perform ongoing review throughout claims cycle within authority limit by estimating and validating value of claims.
• Assess damages by calculating applicable damages or range of damages allowed by law.
• Ensure customer service by proactively communicating information; responding to inquiries; following customer protocols and may participating in customer marketing efforts.
• Ensure legal compliance by following state and federal laws and regulations and internal control requirements.
• Refer claim to subrogation and fraud teams by identifying potential subrogation and fraud.

Basic Qualifications:

• Bachelor’s Degree and 2 or more years of experience in the Claims or Insurance area OR
• Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Claims or Insurance area OR
• High School Diploma or Equivalent and 4 or more years of experience in the Claims or Insurance area OR
• Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area AND
• Must obtain and maintain required adjuster license(s)
• Microsoft Office experience
• Knowledge of insurance regulations, markets and products

Preferred Qualifications:

• Prior experience in auto claims handling, insurance claims, or related customer service field. Understanding of auto insurance policies, coverage, and state regulations.
• Commercial insurance experience and/or prior auto bodily injury claims handling experience.
• Customer service experience
• Strong analytical, critical thinking and problem-solving skills
• Strong verbal and written communication skills
• Experience collaborating across work groups Ability to develop and maintain strong relationships
• Understands claims adjustment process and possesses ability to determine scope/exposure for losses
• Understands the use of vendors and how litigation strategies are developed
• Understands and applies financial and actuarial/reserving concepts.
• Familiarity with negotiation strategies and experience in suggesting alternative approaches

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.

The pay range shown is a national average and may vary by location. The proposed salary range for this position is $49,500.00 - $81,000.00, with short-term incentive bonus eligibility set at 10%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

We comply with 18 U.S. Code

• 1033.

Please note:

Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Atlanta, AM - Dallas, AM - Overland Park, AM - Schaumburg

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No