Auto Claims Specialist, Bodily Injury

Zurich Insurance; Atlanta (TX); Hybrid; USD 50,000 - 81,000; Full time

Job summary

Zurich North America is seeking an Auto Claims Specialist, Bodily Injury, to handle auto BI claims with varying complexity. The role supports collaboration with internal and external attorneys and sits within one of several North American offices (Dallas, Atlanta, Schaumburg, Overland Park, Gold River) with a hybrid work model.

You will develop case strategies, establish reserves, assess damages, and ensure timely resolutions while maintaining customer service and complying with state and

Qualifications

• Bachelor’s degree or equivalent in a related field.
• Zurich Certified Insurance Apprentice with relevant experience.
• High School Diploma with 4+ years in Claims/Insurance.
• Completion of Zurich Claims Training Program with experience.

Responsibilities

• Handle auto bodily injury claims with varying complexity.
• Collaborate with internal and external attorneys.
• Partner with attorneys on complex claims cases.
• Develop case strategy and evaluation for timely resolutions.
• Establish timely reserves and review throughout the claims cycle.
• Assess damages and calculate ranges allowed by law.
• Maintain customer service by proactive communication and adherence to protocols.
• Refer to subrogation and fraud teams when applicable.

Skills

Analytical skills

Communication skills

Regulatory knowledge

Negotiation skills

Education

Bachelor’s Degree in Claims/Insurance

Zurich Certified Insurance Apprentice

High School Diploma + 4+ years in Claims/Insurance

Zurich Claims Training Program

Job description

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Auto Claims Specialist, Bodily Injury

136710

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. The candidate selected for this opportunity should be able to report into [one of] the following North American Claims office[s]: Dallas, Texas; Atlanta, GA; Schaumburg, IL; Overland Park, Kansas; and Gold River (Sacramento, CA) .

Responsibilities:

• Handle auto bodily injury claims with different levels of complexity.
• Work closely with attorneys internally and externally
• Partner with attorneys on complex claims cases
• Work to have a timely resolution to claims by developing case strategy; developing a case evaluation; escalating issues as appropriate.
• Establish timely reserves and perform ongoing review throughout claims cycle within authority limit by estimating and validating value of claims.
• Assess damages by calculating applicable damages or range of damages allowed by law.
• Ensure customer service by proactively communicating information; responding to inquiries; following customer protocols and may participating in customer marketing efforts.
• Ensure legal compliance by following state and federal laws and regulations and internal control requirements.
• Refer claim to subrogation and fraud teams by identifying potential subrogation and fraud.

Basic Qualifications:

• Bachelor's Degree and 2 or more years of experience in the Claims or Insurance area OR
• Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Claims or Insurance area OR
• High School Diploma or Equivalent and 4 or more years of experience in the Claims or Insurance area OR
• Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area AND
• Must obtain and maintain required adjuster license(s)
• Knowledge of insurance regulations, markets and products

Preferred Qualifications:

• Prior experience in auto claims handling, insurance claims, or related customer service field. Understanding of auto insurance policies, coverage, and state regulations.
• Commercial insurance experience and/or prior auto bodily injury claims handling experience.
• Strong analytical, critical thinking and problem-solving skills
• Strong verbal and written communication skills
• Experience collaborating across work groups Ability to develop and maintain strong relationships
• Understands claims adjustment process and possesses ability to determine scope/exposure for losses
• Understands the use of vendors and how litigation strategies are developed
• Understands and applies financial and actuarial/reserving concepts.
• Familiarity with negotiation strategies and experience in suggesting alternative approaches

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply-your unique background matters to us.

The pay range shown is a national average and may vary by location. The proposed salary range for this position is $49,500 - $81,000, with short-term incentive bonus eligibility set at 10%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here .]

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment- so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Location(s): AM - Addison, AM - Atlanta, AM - Gold River, AM - Schaumburg

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No