Claims Specialist - Auto and General Liability

PMA Companies; Northern (KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

PMA Companies is seeking a Claims Specialist specializing in Auto and General Liability to investigate, evaluate, reserve, and resolve complex claims across multiple states. You will provide exceptional service to internal and external partners, ensuring timely, compliant resolutions within authority.

The role requires 4 years of commercial claims experience, with auto claims expertise and familiarity with litigated matters and municipal clients.

Qualifications

• Bachelor's degree or equivalent experience required.
• 4 years of commercial claims experience required.
• Auto claims experience required; property and GL experience a plus.
• Experience with multi-state claims required.
• Experience handling litigated files required; municipal clients preferred.
• Familiarity with coverage, negligence principles, investigation and negotiation techniques.
• Strong organizational skills and attention to detail.
• Ability to work independently, manage multiple tasks, and exercise good judgment.
• Excellent verbal and written communication skills.
• Computer literacy with MS Office (Word, Excel, PowerPoint).

Responsibilities

• Promptly investigate assigned claims for coverage, liability, damages, subrogation and contribution.
• Ensure timely disposition of claims in line with regulatory requirements.
• Establish appropriate loss and expense reserves with documented rationale.
• Maintain and adjust reserves over the life of the claim.
• Negotiate resolutions within granted authority.
• Collaborate with internal and external partners to reach disposition.
• Select and manage service vendors to balance expenses and outcomes.
• Maintain knowledge of jurisdictional requirements for assigned claims territory.

Skills

Auto claims

General liability

Multi-state claims

Litigated files

Investigation techniques

Education

Bachelor's degree

Tools

MS Office

Excel

Word

PowerPoint

Job description

Claims Specialist - Auto and General Liability

#4884

Multiple Locations

Job Description:

In this role, utilize your knowledge of commercial property, auto and liability claims to investigate, evaluate, reserve and resolve claims to achieve appropriate outcomes. Provide superior customer service to internal and external business partners. Administer and resolve assigned claims in a timely manner, in accordance to jurisdictional requirements, policy coverages and company guidelines.

Responsibilities:

• Promptly investigate all assigned claims for coverage, liability, damages, subrogation and contribution.
• Ensure timely disposition of all claims in accordance with regulatory and statutory requirements.
• Within granted authority, establish appropriate loss and expense reserves with documented rationale.
• Maintain and adjust reserves over the life of the claim to reflect changes in exposure.
• Notify appropriate claims management when exposure exceeds authority.
• Negotiate claims resolution within granted authority.
• Establish and execute appropriate action plans for claim resolution including loss cost management while achieving appropriate balance between allocated expense and loss outcome.
• Work collaboratively with internal and external business partners in investigating and reaching appropriate disposition of all claims.
• Select and manage service vendors to achieve appropriate balance between allocated expense and loss outcome.
• Maintain working knowledge of regulatory and jurisdictional requirements for assigned claims territory.
• Demonstrate technical proficiency through timely, consistent execution of best claim practices and established claims handling guidelines.
• Communicate effectively with internal and external customers on claims and account issues.
• Maintain and manage a diary system and claim pending to efficiently and effectively resolve all claims.
• Demonstrate commitment to Company’s Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

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Requirements:

• Bachelor's degree or equivalent experience required.
• 4 years of commercial claims experience required. Auto claims experience is required; property and GL experience a plus. Carrier experience preferred
• Experience with multi-state claims experience required.
• Experience handling litigated files required. Experience with municipal clients required.
• Familiarity with coverage, negligence principles, investigation and negotiation techniques.
• Strong organizational skills and detail oriented.
• Ability to work independently, handle multiple tasks simultaneously and exercise good judgment.
• Excellent verbal and written communication skills.
• Computer literacy, including working knowledge of MS Office including Word, Excel and PowerPoint.

Alternate Location(s)

Philadelphia , Pennsylvania , United States

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This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

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