Claims Specialist

EVERTEC, Inc.; San Juan (PR); Presencial; USD 38 000 - 56 000; Tempo integral

Resumo da oferta

Evertec, Inc. is seeking a Claims Specialist to deliver exceptional customer service while evaluating disputed credit card transactions in a fast-paced environment. The role involves investigating disputes, determining chargeback eligibility, and supporting merchants with required documentation.

The position emphasizes accuracy, teamwork, and the ability to work bilingually in English and Spanish, with responsibilities including training new staff and handling special projects as assigned.

Qualificações

• Associate or Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• At least 1 year of claims management and customer service experience.
• Fluent in English and Spanish (oral and written).
• Strong analytical skills and attention to detail.
• Proficient in MS Office (Excel, Word, Outlook, Teams).
• Excellent verbal and written communication skills in both languages.

Responsabilidades

• Provide excellent customer care with a client service mindset.
• Evaluate disputed credit card transactions.
• Investigate disputes and determine if chargebacks are appropriate.
• Debit commercial accounts for resolved chargebacks.
• Perform account reconciliations as part of dispute resolution.
• Provide merchants with documentation supporting debits.
• Assist with training and developing new team members.
• Handle special projects as assigned.

Conhecimentos

Analytical mindset

Bilingual EN/ES

Customer service

Attention to detail

Teamwork

Formação académica

Associate or Bachelor's degree in Accounting/Finance/Business Admin

Ferramentas

Microsoft Excel

Microsoft Word

Outlook

Microsoft Teams

Descrição da oferta de emprego

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Claims Specialist

Date: Oct 29, 2026

Short Description

• Responsible for providing excellent customer care with a client service mindset with the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
• Responsible for evaluating disputed credit card transactions.
• Investigates the disputes cases and determine if the chargeback if appropriate.
• Debit Commercial accounts for chargebacks resolved against merchants.
• Performs account reconciliations as part of the dispute resolution effort.
• Provides merchants with the documentation that supports the debit to their commercial accounts.
• Assists with training and developing new team members as assigned by management.
• Performs special projects and other duties as may be assigned from time to time by management.

Experience

• Associate or Bachelor's degree in Accounting, Finance, Business Administration, or related fields.
• At least one (1) year of previous experience in claims management and customer service roles.
• Stay focused on central issues
• Outstanding analytical skills and attention to detail.
• Identify and resolve problems promptly, and develop alternative solutions to emerging issues.
• English and Spanish oral and written.
• High Knowledge of Word, Excel, and other related software.
• Excellent verbal and written communication skills in English and Spanish.
• Knowledge of MS Office, including Excel, Word, Outlook, and Teams.
• Highly oriented to details, internal controls, and procedures.
• Fast learner with high initiative and proactivity traits.
• Teamwork-oriented with excellent interpersonal skills.

Education

Associate in Business Administration or Business Administration or Secretarial Science