Claims Specialist

MS Reinsurance; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

MS Reinsurance in New York is seeking a Claims Specialist to manage the U.S. domestic claims portfolio. In this role, you will handle various claims activities, ensuring accuracy and efficiency while collaborating closely with internal teams.

The ideal candidate should have 3-5 years of claims experience in the reinsurance sector, along with excellent communication skills in both English and Spanish. Join us to make a difference in the reinsurance field while enjoying a collaborative and innovative work culture.

Qualifications

• A minimum of 3-5 years of claims handling experience in the reinsurance industry is preferred.
• Excellent written and verbal communication skills are essential.
• Proficient understanding of technical reinsurance claims handling.

Responsibilities

• Manage daily claims activities and contribute to managing an assigned portfolio.
• Investigate and assess new and existing claims.
• Ensure timely and adequate case reserves.

Skills

Claims handling

Technical reinsurance knowledge

Communication skills in English and Spanish

Microsoft Office proficiency

Attention to detail

Education

Degree in business or legal discipline

Job description

MS Reinsurance is a global reinsurer based in Switzerland, with underwriting offices in Zurich, Bermuda, Miami, and New York. We offer top‑notch reinsurance products and services to clients around the globe. As part of the leading insurance group MS&AD, we strive to be a trusted partner, helping clients transform risks into opportunities through specialized reinsurance solutions and expert guidance.

About the Role

Reporting to the Senior Claims Specialist, you will work closely with the Underwriting and Middle Office/Operations teams of MS Reinsurance. This role will be responsible for managing the U.S. domestic claims portfolio for all classes of business underwritten by MS Reinsurance’s New York Office, and also assisting with the management of the Latin American claims portfolio. The ideal candidate possesses advanced technical claim handling skills with experience in both property and casualty lines of business, along with knowledge of reinsurance terms and concepts.

Your Responsibilities

• Manage daily claims activities and contribute to the management of an assigned portfolio across various classes of business.
• Investigate and assess new and existing claims and review contractual terms to help determine coverage and exposure.
• Ensure timely and adequate case reserves and work toward the prompt resolution of claims.
• Work closely with the Middle Office/Operations Team to process claims efficiently and gain exposure to complex claims issues.
• Maintain clear and professional communication with internal and external stakeholders throughout the claims process.
• Monitor the data quality for your assigned portfolio to support accuracy and reliability.
• Liaise with the Contracts and Wordings Team to recommend any necessary changes to reinsurance clauses as needed.
• Cultivate strong relationships with underwriters, clients, brokers, and other key stakeholders.
• Facilitate meetings with clients/brokers to discuss claims developments, current trends and potential challenges.
• Participate in reinsurer claims audits (both virtual and in‑person) for your portfolio, preparing comprehensive reports in a timely manner.
• Take on additional tasks as required, including assisting in the production and presentation of claims management reports.
• Ensure compliance with all relevant policies, procedures, and standards, as well as applicable regulation.
• Provide support for team members during absences to ensure smooth operation.

Your Profile

• Experience: A minimum of 3‑5 years of claims handling experience within the reinsurance industry is preferred.
• Technical Knowledge: Proficient understanding of technical reinsurance claims handling.
• Educational Background: A degree from a university or college in a business or legal discipline is preferred.
• Industry Awareness: Familiarity with property, casualty, and specialty reinsurance lines of business is a plus.
• Contract Familiarity: Knowledge of reinsurance contract terms and structures.
• Technical Skills: Proficiency in Microsoft Office applications; attention to detail and numerical accuracy are important.
• Communication Skills: Excellent written and verbal communication skills in both English and Spanish are essential, enabling effective communication with diverse stakeholders and clients.
• Time Management: Ability to prioritize tasks and manage deadlines effectively.
• Teamwork and Initiative: A collaborative team player who is eager to learn, shows initiative, and works effectively within a team environment.
• Curiosity and Eager to Learn: A strong willingness to explore new ideas and concepts, coupled with a genuine interest in developing expertise in the reinsurance field.

Why Work With Us

Make your mark with us. At MS Reinsurance, we’re big enough to make a difference and small enough that everyone counts. We offer an entrepreneurial culture, where there’s less hierarchy and more action, and room for innovation. Here, you’ll have the power to drive real change and shape our path ahead.

Join a place where ambition can become reality, with development and platforms that support where you want to go next. Together, we’ll help you discover your potential as we expand our business.

We live day‑to‑day by our values: collaborative, progressive, empowering, and responsible. This means you’ll join a team that upholds mutual trust and treats each other with respect. While teamwork is at the heart of our approach to reinsurance, we don’t expect our team to think alike; we welcome your differences as essential to our success.

Eligibility

Eligible to work in the United States. All applicants must meet U.S. work‑authorization requirements.