Claims Specialist

Project Resources Group, Inc.; Fort Collins (CO); Sur place; USD 28 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical/dental/vision

401(k) match

Commission incentives

Paid time off

Résumé du poste

Project Resources Group (PRG) seeks a Claims Recovery Specialist for our Fort Collins, CO office. Be part of a growing team recovering third-party property and utility damage claims in a primarily B2B setting.

Strong negotiation, detail-orientation, and experience in collections or insurance adjusting are highly relevant. Responsibilities include handling 40–50 calls daily, collaborating with insurers and liable parties, and maintaining documentation in the Claims Database Tool.

Qualifications

• Strong written and verbal communication skills.
• Experience in claims, recovery, or insurance claim negotiation is preferred.
• 3–5 years of experience in claims or related fields.
• College education is preferred.
• Bilingual in Spanish is a plus.

Responsabilités

• Resolve and negotiate claims recovery of repair and replacement costs on third-party damages across state lines.
• Work with insurance providers to defend and negotiate settlements.
• Coordinate with claims departments and management from small businesses to municipalities.
• Enter notes and documentation into the Claims Database Tool.
• Participate in weekly department meetings to discuss recovery tactics and goals.

Connaissances

Communication

Phone etiquette

Negotiation

Formation

College degree preferred

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

Description du poste

About this position

About Project Resources Group (PRG)

As a leading provider ofconstruction management,outside plant damage assessment & recovery, business outsourcing and consulting services, PRG offers services within the cable, telephony, construction and utility industries, including:

• Back Office Processing
• Technical Support
• Network Infrastructure
• Project and Program Management
• Outside Plant Damage Cost Recovery Services

With 20+ offices and 825+ employees nationwide, we deliver industry-leading solutions with speed, accuracy, and expertise.

Job Summary
Project Resources Group (PRG) is seeking a Claims Recovery Specialist for our Fort Collins, CO office. Be part of our expanding team focused on recovering third-party property and utility damage claims, primarily in a B2B setting. We’re looking for motivated, detail-oriented professionals with strong negotiation skills. Experience in collections or insurance adjusting is highly relevant and transferable. We offer a competitive base salary plus commission.

Key Responsibilities

• Resolve and negotiate claims recovery of repair and replacement costs on third-party cable/fiber and utility damages across multiple state lines, via phone, email, and letters.
• Work directly with liable parties’ insurance providers to defend and negotiate claims settlements.
• Collaborate with claims departments and management of liable parties, from small businesses to large corporations to municipalities.
• Learn, understand, and be able to utilize state dig laws and statutes, 811 excavator requirements, NESC standards, CGA guidelines, etc.
• Develop a professional working relationship with damaging parties, on-site field investigators, management, and other personnel.
• Conduct 40-50 inbound/outbound calls daily, approximately 2-2.5 hours of total talk time throughout the day.
• Enter notes and documentation throughout the recovery process into the company’s proprietary Claims Database Tool.
• Use a calendar and diary system to coordinate handling claims to be worked twice weekly.
• Follow advanced claim handling procedures as detailed by the OPD Claims Manager.
• Use photographs, narratives, job costs, site sketches, locate tickets, and other components on-site field investigators provide to visualize and understand the damage scene to defend liability accurately.
• Participate in weekly department meetings to discuss individual and team recovery tactics, strategies, and goals.
• Maintain a working knowledge of the entire PRG claims recovery process.

Preferred Qualifications

• Strong proficiency in Microsoft Word, Outlook, and Excel.
• Tech-savvy with the ability to quickly adapt to new software and systems.
• Excellent written and verbal communication skills, with an emphasis on professional phone and email correspondence.
• Familiarity with the construction, cable, or utility locate industries is advantageous.
• Understanding of B2B construction, claims management, recovery, or insurance claim negotiation and settlement processes is preferred.
• Ideally, 3–5 years of experience in claims, recovery, and/or the insurance industry.
• College education is preferred.
• Bilingual in Spanish is a plus.

Compensation and Benefits

We offer a competitive hourly pay ($20-$24/hour based on experience), plus the potential to earn substantial commissions up to $4,000-$10,000 monthly based on performance. Along with a comprehensive benefits package, including:

• Medical, dental, and vision coverage for employees and dependents
• 401(k) retirement plan, with company match after 1 year
• Short-term disability coverage after 1 year
• Paid time off and holidays
• Additional perks such as company-paid life insurance, and other supplemental insurances available