Claims Specialist

Project Resources Group, Inc.; Charlotte (NC); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company match

Short-term disability

Paid time off & holidays

Life insurance

Job summary

Project Resources Group (PRG) is seeking a Claims Recovery Specialist for our Charlotte, NC office. This role focuses on recovering third-party property and utility damage claims in a primarily B2B setting. The ideal candidate will be detail-oriented, a strong negotiator, and experienced in collections or insurance adjusting.

We offer a competitive base hourly rate with commissions based on performance, plus a comprehensive benefits package including health, retirement, disability, PTO, and more.

Qualifications

• 3–5 years of experience in claims, recovery, and/or the insurance industry.
• Strong MS Word/Outlook/Excel skills.
• Excellent written and verbal communication, with professional phone and email.
• Familiarity with the construction, cable, or utility locate industries is advantageous.

Responsibilities

• Resolve and negotiate third-party claims recovery of repair and replacement costs on cable/utility damages across state lines via phone, email, and letters.
• Negotiate settlements with liable parties’ insurance providers.
• Collaborate with claims departments and management across businesses, from small to large entities.
• Learn state dig laws, 811 excavator requirements, NESC standards, CGA guidelines, etc.
• Handle 40–50 inbound/outbound calls daily with 2–2.5 hours of total talk time.
• Enter notes and documentation into the Claims Database Tool.

Skills

Negotiation skills

Detail-oriented

Communication skills

Spanish language

B2B construction/claims knowledge

Education

College degree

Tools

Microsoft Word

Outlook

Excel

Job description

About Project Resources Group (PRG)

As a leading provider of construction management, outside plant damage assessment & recovery, business outsourcing and consulting services, PRG offers services within the cable, telephony, construction and utility industries, including:

• Back Office Processing
• Technical Support
• Network Infrastructure
• Engineering & Design
• Project and Program Management
• Outside Plant Damage Cost Recovery Services

With 20 offices and 825 employees nationwide, we deliver industry-leading solutions with speed, accuracy, and expertise.

Job Summary

Project Resources Group (PRG) is seeking a Claims Recovery Specialist for our Charlotte, NC office. Be part of our expanding team focused on recovering third-party property and utility damage claims, primarily in a B2B setting. We’re looking for motivated, detail-oriented professionals with strong negotiation skills. Experience in collections or insurance adjusting is highly relevant and transferable. We offer a competitive base salary plus commission.

Key Responsibilities

• Resolve and negotiate claims recovery of repair and replacement costs on third-party cable/fiber and utility damages across multiple state lines, via phone, email, and letters.
• Work directly with liable parties’ insurance providers to defend and negotiate claims settlements.
• Collaborate with claims departments and management of liable parties, from small businesses to large corporations to municipalities.
• Learn, understand, and be able to utilize state dig laws and statutes, 811 excavator requirements, NESC standards, CGA guidelines, etc.
• Develop a professional working relationship with damaging parties, on-site field investigators, management, and other personnel.
• Conduct 40-50 inbound/outbound calls daily, approximately 2-2.5 hours of total talk time throughout the day.
• Enter notes and documentation throughout the recovery process into the company’s proprietary Claims Database Tool.
• Use a calendar and diary system to coordinate handling claims to be worked twice weekly.
• Follow advanced claim handling procedures as detailed by the OPD Claims Manager.
• Use photographs, narratives, job costs, site sketches, locate tickets, and other components on-site field investigators provide to visualize and understand the damage scene to defend liability accurately.
• Participate in weekly department meetings to discuss individual and team recovery tactics, strategies, and goals.
• Maintain a working knowledge of the entire PRG claims recovery process.

Preferred Qualifications

• Strong proficiency in Microsoft Word, Outlook, and Excel.
• Tech-savvy with the ability to quickly adapt to new software and systems.
• Excellent written and verbal communication skills, with an emphasis on professional phone and email correspondence.
• Familiarity with the construction, cable, or utility locate industries is advantageous.
• Understanding of B2B construction, claims management, recovery, or insurance claim negotiation and settlement processes is preferred.
• Ideally, 3–5 years of experience in claims, recovery, and/or the insurance industry.
• College education is preferred.
• Bilingual in Spanish is a plus.

Compensation and Benefits

We offer a competitive hourly pay ($19-$23/hour based on experience), plus the potential to earn substantial commissions up to $4,000-$10,000 monthly based on performance. Along with a comprehensive benefits package, including:

• Medical, dental, and vision coverage for employees and dependents
• 401(k) retirement plan, with company match after 1 year
• Short-term disability coverage after 1 year
• Paid time off and holidays
• Additional perks such as company-paid life insurance, and other supplemental insurances available