Claims Specialist

Project Resources Group; Charlotte (NC); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan with company 1x

Paid time off and holidays

Short-term disability

Company-paid life insurance

Job summary

Project Resources Group (PRG) seeks a Claims Recovery Specialist for our Charlotte, NC office. Join a growing team focused on recovering third-party property and utility damage claims in a B2B setting. Candidates with collections or insurance adjusting background are highly relevant; base salary plus commission is offered.

Ideal applicants are detail-oriented, comfortable with negotiation, and able to manage multiple state-line claims with a proactive, professional approach.

Qualifications

• 3–5 years of experience in claims, recovery, and/or the insurance industry.
• Strong negotiation and communication skills.
• Proficiency in MS Word, Outlook, and Excel.
• Bilingual in Spanish is a plus.
• Experience in B2B construction, claims management, recovery, or insurance claim negotiation is preferred.

Responsibilities

• Resolve and negotiate claims recovery of repair and replacement costs on third-party damages via phone, email and letters.
• Work with liable parties’ insurance providers to defend and settle claims.
• Collaborate with claims departments and management of liable parties, from small businesses to municipalities.
• Learn and apply state dig laws, 811 requirements, NESC standards, CGA guidelines.
• Conduct 40–50 inbound/outbound calls daily and document recovery steps in the Claims Database Tool.
• Coordinate handling of claims to be worked twice weekly using calendar/diary systems.
• Attend weekly department meetings to discuss tactics and goals.
• Maintain knowledge of the full PRG claims recovery process.

Skills

Microsoft Word

Microsoft Outlook

Microsoft Excel

Education

College degree preferred

Tools

Claims Database Tool

Job description

As a leading provider ofconstruction management,outside plant damage assessment & recovery, business outsourcing and consulting services, PRG offers services within the cable, telephony, construction and utility industries, including:

• Back Office Processing
• Technical Support
• Network Infrastructure
• Project and Program Management
• Outside Plant Damage Cost Recovery Services

With 20+ offices and 825+ employees nationwide, we deliver industry-leading solutions with speed, accuracy, and expertise.

Job Summary

Project Resources Group (PRG) is seeking a Claims Recovery Specialist for our Charlotte, NC office. Be part of our expanding team focused on recovering third-party property and utility damage claims, primarily in a B2B setting. We’re looking for motivated, detail-oriented professionals with strong negotiation skills. Experience in collections or insurance adjusting is highly relevant and transferable. We offer a competitive base salary plus commission.

Key Responsibilities

• Resolve and negotiate claims recovery of repair and replacement costs on third-party cable/fiber and utility damages across multiple state lines, via phone, email, and letters.
• Work directly with liable parties’ insurance providers to defend and negotiate claims settlements.
• Collaborate with claims departments and management of liable parties, from small businesses to large corporations to municipalities.
• Learn, understand, and be able to utilize state dig laws and statutes, 811 excavator requirements, NESC standards, CGA guidelines, etc.
• Develop a professional working relationship with damaging parties, on-site field investigators, management, and other personnel.
• Conduct 40-50 inbound/outbound calls daily, approximately 2-2.5 hours of total talk time throughout the day.
• Enter notes and documentation throughout the recovery process into the company’s proprietary Claims Database Tool.
• Use a calendar and diary system to coordinate handling claims to be worked twice weekly.
• Follow advanced claim handling procedures as detailed by the OPD Claims Manager.
• Use photographs, narratives, job costs, site sketches, locate tickets, and other components on-site field investigators provide to visualize and understand the damage scene to defend liability accurately.
• Participate in weekly department meetings to discuss individual and team recovery tactics, strategies, and goals.
• Maintain a working knowledge of the entire PRG claims recovery process.

Preferred Qualifications

• Strong proficiency in Microsoft Word, Outlook, and Excel.
• Tech-savvy with the ability to quickly adapt to new software and systems.
• Excellent written and verbal communication skills, with an emphasis on professional phone and email correspondence.
• Familiarity with the construction, cable, or utility locate industries is advantageous.
• Understanding of B2B construction, claims management, recovery, or insurance claim negotiation and settlement processes is preferred.
• Ideally, 3–5 years of experience in claims, recovery, and/or the insurance industry.
• College education is preferred.
• Bilingual in Spanish is a plus.

Compensation and Benefits

We offer a competitive hourly pay ($19-$23/hour based on experience), plus the potential to earn substantial commissions up to $4,000-$10,000 monthly based on performance. Along with a comprehensive benefits package, including:

• Medical, dental, and vision coverage for employees and dependents
• 401(k) retirement plan, with company match after 1 year
• Short-term disability coverage after 1 year
• Paid time off and holidays
• Additional perks such as company-paid life insurance, and other supplemental insurances available