Claims Special Investigator - III

AAA - American Automobile Association; United States; Remote; USD 70,000 - 95,000; Full time

Job summary

AAA - American Automobile Association is seeking a Claims Special Investigator - III to manage complex claims and ensure compliance with legal standards. With a strong emphasis on leadership and investigative skills, the successful candidate will enjoy generous benefits and opportunities for career advancement within a growing organization.

Benefits

Health coverage for medical, dental, vision

401(K) saving plan with company match

Tuition assistance

PTO for community volunteer programs

Wellness program

Employee discounts

Qualifications

• 4 years college degree or equivalent experience required.
• 3-5 years handling complex casualty and property claims.
• Valid driver's license required.

Responsibilities

• Investigate, evaluate, and negotiate complex claims.
• Handle issues related to potential fraud.
• Mentor and train other personnel.

Skills

Critical thinking

Customer focus

Communication

Resourcefulness

Technical expertise

Advanced Excel

Access skills

Education

4-year college degree or equivalent

Industry designations

Job description

Claims Special Investigator - III

AAA has a constantly growing membership; we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization.You will find that being part of a very successful team is extremely rewarding. If you are a career-minded, service-driven professional looking to join a fast-paced organization then you have come to the right place.

What you will do:

• This position is responsible for handling highly complex claims matters involving issues of concern related to indicators of potential fraud.

• The primary functions include investigation, evaluation, and negotiation of complex claims.

• The employee will be required to use discretion and independent judgment to ensure compliance with state and federal law, and with historical company, technical, and customer service Best Practices.

• The position requires both technical and leadership skills and may involve mentoring and training other personnel.

Qualifications:

• 4-year college degree or equivalent combination of education and experience required.

• Evidence of continuing education (i.e. industry designations) desired.

• Competitive candidates will have 3-5 years of experience handling complex Casualty, PIP/MPC and Property claims.

• Qualified candidates must be able to identify industry recognized suspicious loss indicators, demonstrate a working knowledge of investigative resources, tools and techniques, and possess above average written and verbal communication skills.

• Ability to demonstrate critical thinking skills, customer focus, quality claim handling, resourcefulness, as well as technical/ functional expertise. Advanced Excel or Access skills desired. Special: Continued employment may be contingent upon meeting the requirements necessary to obtain appropriate state(s) mandated licenses. This includes successfully completing all applicable licensing exam(s).

• Valid driver's license with level of financial responsibility required by the Club and an acceptable motor vehicle record.

Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer