Claims – Signature Auto Claims Manager I - II

The Cincinnati Insurance Companies; Fairfield (OH); On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Annual bonus

Stock incentives

Job summary

The Cincinnati Insurance Companies in Ohio is seeking a seasoned leader to manage the Signature Auto Claims team, directing a group of Specialists and coordinating with the AVP and Manager - Signature Claims. The role emphasizes strong leadership, quality customer service, and process improvement across auto exposures.

Starting pay ranges from $75,000 to $115,000 annually, with eligibility for an annual cash bonus and stock incentives based on company and individual performance.

Qualifications

• Bachelor's degree or higher preferred.
• AINS, AIC, AIM, CPCU and/or equivalent designations preferred.
• Prior leadership or project initiative experience beneficial.

Responsibilities

• Directly manage a team of Signature Auto Claims Specialist I/II associates.
• Oversee day-to-day operations, timecard approvals, PTO coordination, and performance evaluations.
• Lead associate education and designation study; promote ongoing skill development.

Skills

Leadership

Team management

Communication

Claims knowledge

Auto & property claims

Regulatory awareness

Education

Bachelor's degree

AINS/AIC/AIM/CPCU designation preferred

Job description

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges, and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

Signature Claims (formerly Express Claims Center) is growing and now seeking a qualified candidate to fill the new role of Signature Auto Claims Manager I/II. This role will report directly to the AVP and Manager - Signature Claims. This team handles first-party personal lines and commercial lines auto exposures with no dollar limit.

This role will directly manage a team of Signature Auto Claims Specialist I/II associates and work alongside the other Signature Claims Managers (Auto and Property) in overseeing the day-to-day work product of the assigned group.

Starting pay: The pay range for this position is $75,000 - $115,000 annually. Pay is based on the applicant’s education, experience, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be Ready To

• directly manage a team of Signature Auto Claims Specialist I/II associates handling moderate complexity auto volume and exposures
• complete all day-to-day oversight of assigned team, handle timecard approvals including PTO requests and coordination of schedules, performance evaluations, one-on-one discussions, promotion reporting and personnel issues in collaboration with human resources
• prioritizes, champions and demonstrates associate education including technical skill development, self-improvement and designation study
• primary contact regarding customer service items or issues regarding assigned team
• primary backup for other Signature Managers (Auto and Property) when they are out of the office
• complete minimum quarterly routine closed-file reviews for assigned associates
• hold regular team meetings and communicate, coordinate, and facilitate the flow of information to and from the team, the AVP and Manager- Signature Claims and claims leadership
• working alongside the other department managers, own, maintain and proactively improve the department’s licensing and training programs and processes
• monitoring and supporting exceptional claim service to ensure high customer satisfaction through monitoring internal customer service metrics and results
• assist with multiple ongoing long-term department projects and a desire to develop new workflow processes and ideas

Be Equipped With

• a proactive, growth-oriented mindset, positive attitude and servant-leader mentality
• high emotional intelligence, self-awareness, and a drive for self-improvement
• demonstrated prior leadership or adjusting experience with Signature Claims or as a multi-line field adjuster or claims manager OR significant prior leadership experience with another carrier or in another industry
• sound judgment and decision-making skills in a high-volume claims environment and the ability to role-model professional behavior to others
• a strong desire to innovate and generate new ideas regarding the future of the department
• working knowledge of CIC's reserving philosophy and escalation processes
• expertise with both first-party property and auto coverage. Experience and exhibited ability to evaluate and apply accurate coverage interpretation
• strong interpersonal and professional verbal and written communication skills
• demonstrates an understanding of state fair claims practice laws

Bring Education Or Experience From

• Bachelor’s degree, graduate or professional study preferred
• AINS, AIC, AIM, CPCU and/or equivalent designations preferred
• prior project or initiative leadership and/or participation beneficial

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career.

Enjoy Benefits And Amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities .

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.

US-OH-Fairfield