Claims Shared Services Support II

Zurich Insurance; Washington; Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Zurich Insurance is seeking a remote Claims Shared Services Support II to perform diverse administrative duties for the Claims organization. You will collaborate with colleagues and customers to deliver high-quality support, handling inquiries, projects, and process improvements.

The role requires an 8-hour shift within 7:00 AM–7:00 PM CST, Mon–Fri. Primary duties include prompt responses to inquiries, timely task completion, and first-level problem resolution.

Qualifications

• High School Diploma or equivalent with 3+ years clerical/office experience.
• Or Zurich Certified Insurance Apprentice with Associate Degree and 1+ year clerical experience.
• Proficiency in Microsoft Office and strong interpersonal skills.

Responsibilities

• Respond to internal and external customer inquiries promptly and professionally.
• Complete assigned tasks within established timeliness and quality standards.
• Provide first level issue resolution and escalate when needed.
• Apply administrative best practices and workflows to tasks.
• Identify and resolve problems using procedures and reference materials.
• Suggest process improvements and handle additional administrative projects.
• Research policy information in the database and document retrieval.

Skills

MS Office

Customer service

Communication

Education

High School Diploma

Zurich Certified Insurance Apprentice

Tools

Microsoft Office Suite

Job description

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Claims Shared Services Support II

137878

Zurich is currently looking for Claims Shared Services Support II to work remotely. In this role you will provide a wide variety of administrative tasks for our market facing and shared services team members across the Claims organization. You will be expected to effectively collaborate with colleagues and customers to efficiently deliver high-quality and timely administrative support for assigned tasks and offer process improvement opportunities. Candidates will work an 8-hour shift between the operating hours of 7:00 AM to 7:00 PM M-F (Central Standard Time).

In this role you will be responsible for:

• Respond to internal and external customer inquiries quickly, accurately and in a professional manner
• Complete assigned work within established standards for timeliness and quality
• Offer first level problem resolution to colleagues and customers and escalate inquiries appropriately
• Apply knowledge of administrative best practices and workflow procedures to assigned tasks
• Identify and independently resolve problems by referring to procedural documentation and reference materials
• Offer process improvements ideas
• Handle further administrative projects as assigned
• Research database for policy information; document retrieval

Basic Qualifications:

• High School Diploma or Equivalent and 3 or more years of experience in the Clerical or Office area

OR

• Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Clerical or Office area
  

Preferred Qualifications:

• Strong Microsoft Office
• Strong interpersonal skills

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.

The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $20.38-$28.03, with short-term incentive bonus eligibility set at 5%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here .]

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.