Claims Shared Services Support II

Zurich NA; Arizona; Remote; USD 28,000 - 39,000; Full time

Job summary

Zurich NA is seeking a Claims Shared Services Support II to provide administrative support for the Claims organization on a remote basis. You will collaborate with team members and customers to deliver high-quality, timely administrative tasks and identify process improvements.

Responsibilities include handling inquiries, ensuring timely task completion, resolving issues, applying best practices, and researching policy information.

Qualifications

• High School Diploma or Equivalent with 3+ years in Clerical or Office area OR Zurich Certified Insurance Apprentice with an Associate Degree and 1+ years in Clerical or Office area
• Strong Microsoft Office skills and customer service skills are preferred
• Strong interpersonal skills are preferred

Responsibilities

• Respond to internal and external customer inquiries quickly, accurately and professionally
• Complete assigned work within established standards for timeliness and quality
• Offer first level problem resolution to colleagues and customers and escalate inquiries as needed
• Apply knowledge of administrative best practices and workflow procedures to assigned tasks
• Identify and independently resolve problems by referring to procedural documentation
• Offer process improvements ideas
• Handle further administrative projects as assigned
• Research database for policy information; document retrieval

Skills

Customer service

Interpersonal skills

Education

High School Diploma or Equivalent

Zurich Certified Insurance Apprentice including an Associate Degree

Tools

Microsoft Office

Job description

Zurich is currently looking for Claims Shared Services Support II to work remotely. In this role you will provide a wide variety of administrative tasks for our market facing and shared services team members across the Claims organization. You will be expected to effectively collaborate with colleagues and customers to efficiently deliver high-quality and timely administrative support for assigned tasks and offer process improvement opportunities. Candidates will work an 8-hour shift between the operating hours of 7:00 AM to 7:00 PM M-F (Central Standard Time).

In this role you will be responsible for:

• Respond to internal and external customer inquiries quickly, accurately and in a professional manner
• Complete assigned work within established standards for timeliness and quality
• Offer first level problem resolution to colleagues and customers and elevate inquiries appropriately
• Apply knowledge of administrative best practices and workflow procedures to assigned tasks
• Identify and independently resolve problems by referring to procedural documentation and reference materials
• Offer process improvements ideas
• Handle further administrative projects as assigned
• Research database for policy information; document retrieval

Basic Qualifications:

• High School Diploma or Equivalent and 3 or more years of experience in the Clerical or Office area

OR

• Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Clerical or Office area

Preferred Qualifications:

• Strong Microsoft Office
• Strong customer service skills
• Strong interpersonal skills

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.

The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $20.38-$28.03, with short-term incentive bonus eligibility set at 5%.

We offer competitive pay and comprehensive benefits for employees and their families.

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code

• 1033.

Location(s): AM - Washington St Virt. Office, AM - Arizona Virtual Office, AM - California Virtual Office, AM - Colorado Virtual Office, AM - Idaho Virtual Office, AM - New Mexico Virtual Office, AM - North Dakota Virtual Office, AM - South Dakota Virtual Office, AM - Utah Virtual Office, AM - Wisconsin Virtual Office

Remote Working: Yes

Schedule: Full Time

Employment Sponsorship Offered: No