Claims Senior Auto Adjuster

ace; Riverside (CA); On-site; USD 40,000 - 53,000; Full time

Benefits offered by this job

Health coverage

401(K) with company match and Pension

Tuition assistance

PTO and floating holidays

Parental leave

Wellness programs

Employee discounts

Job summary

The Automobile Club of Southern California is seeking a Claims Senior Auto Adjuster to support auto claims operations, handling moderate to complex claims with guidance within established procedures. The role focuses on liability investigation, coverage evaluation, negotiation, and timely resolution, with attention to regulatory compliance.

Overtime and holiday hours may be required. Ideal candidates have 1–3 years in claims handling, strong communication skills, and knowledge of vehicle repair

Qualifications

• Bachelor’s equivalent combination of education and experience preferred.
• 1-3 years Claims handling experience required.
• Working knowledge of claims administration best practices and procedures.
• Understanding of vehicle repair processes and procedures.
• Knowledge of fault assessment, negligence and subrogation principles required.
• Knowledge of Microsoft Office suite and claims software.

Responsibilities

• Communicate and interact with insureds and claimants.
• Verify and explain benefits, coverages, fault, and claims process.
• Identify and obtain statements from insureds, claimants and witnesses.
• Conduct investigations to determine liability and damages.
• Evaluate and negotiate within settlement authority to resolve claims.
• Coordinate with internal and external departments as required.
• Respond quickly to customer needs and inquiries.

Skills

Oral and written communication

Interpersonal skills

Organization and planning

Education

Bachelor’s equivalent education

Tools

Microsoft Office

Claims software

Job description

Claims Senior Auto Adjuster

Job Summary

The Claims Senior Auto Adjuster supports the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property damage, and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include liability investigation, coverage evaluation, claims resolution and negotiation strategies of moderate complexity claims in compliance with established company technical and customer service best Practices. Under limited supervision, works within specific limits and authority to resolve claims with well-defined procedures.

Job Duties

Communicate and interact with a variety of individuals including insureds and claimants. Verify and explain benefits, coverages, fault, and claims process either verbally or in writing which complies with regulatory and statutory requirements. Recognize and appropriately address moderate-complexity coverage issues.

Identify and obtain statements from insureds, claimants and witnesses. Conduct investigations to determine liability and damages and differentiate between allegations and facts.

Evaluate and negotiate within settlement authority with insureds and claimants to resolve first and third-party claims in multiple markets. Demonstrate proficiency with estimates, property, material damage, liability, total loss evaluations, analysis of claims, claims technology, and tool usage.

Coordinate with internal and external departments as required.

Respond quickly to customer needs and inquiries.

Overtime and holiday hours may be required

Qualifications

Bachelors Equivalent combination of education and experience Preferred

1-3 years Claims handling experience. Required

Working knowledge of claims administration best practices and procedures.

Understanding of vehicle repair processes and procedures

Knowledge of fault assessment, negligence and subrogation principles required.

Knowledge of Microsoft Office suite, general computer software and claims software.

Organization and planning recognition skills required.

Oral and written communication skills required.

Interpersonal skills required.

Property and Casualty Insurance License, valid in selling state - Issued by State Preferred

May be required to obtain an Adjuster license as applicable in accordance with state law. within 60 Days Preferred

The starting pay range for this position is:

$28.93 - $38.53 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).