Senior Associate, Claims & Risk Management

HelloFresh; New York (NY); On-site; USD 68,000 - 81,000; Full time

Benefits offered by this job

401k match

Parental leave

Health plans

Employee discount

ERGs

Collaborative environment

Job summary

HelloFresh in New York is seeking a Claims & Risk Analyst to support day-to-day workers' compensation claims, with exposure to general liability and subrogation. You’ll manage intake, tracking, reporting, and processing while coordinating with TPAs, carriers, and brokers to drive timely resolutions and robust data insights.

The role offers exposure to risk management, insurance renewals, and process improvements within a fast-paced, mission-driven company.

Qualifications

• 2–3 years experience with workers' compensation claims.
• Bachelor’s degree preferred; high school diploma with 2+ years experience considered.
• Strong Excel and data analysis capabilities; Power BI and RMIS a plus.
• Proactive, self-motivated, and responsive to internal/external customers.

Responsibilities

• Manage claim intake end-to-end, FNOL processing, initial review, severity, escalation.
• Monitor claims lifecycle; follow-ups, aging/high-risk items, coordinate with adjusters.
• Prepare bi-weekly claim reviews; track items and TPAs performance metrics.
• Build and validate dashboards/reports for claims, trends, KPIs, loss data.
• Analyze data to identify trends/risks; support action planning with stakeholders.
• Track Return-to-Work progression and audit-related data across systems.
• Support subrogation/recovery efforts; follow-ups and documentation.
• Assist with insurance program administration; collect exposure data.
• Review files; collaborate with TPAs on reserves and strategy.
• Coordinate documentation; support claim processing and transparency.
• Participate in calls with carriers, brokers, TPAs for oversight.
• Support additional risk management tasks as needed.

Skills

Workers' compensation claims

Excel

Power BI

RMIS

Data analysis

Teamwork

Communication

Education

Bachelor's degree

Tools

Power BI

RMIS

Job description

HelloFresh is seeking a Claims & Risk Analyst to join our team! As a Claims & Risk Analyst, you will support day-to-day operations across claims management, reporting, and insurance program administration. This role is primarily focused on supporting our Workers' Compensation program, while also assisting with a smaller portfolio of general liability, property, subrogation (recovery), and commercial auto claims as needed.

You will play a key role in ensuring claims are managed efficiently from intake through resolution by supporting claim intake, tracking, reporting, and timely claim processing. You'll maintain accurate claims data and dashboards while coordinating with internal stakeholders, third-party administrators (TPAs), carriers, and brokers to help drive claims toward successful resolution.

This position offers the opportunity to gain broad exposure across corporate risk management, including claims oversight, data analytics, return-to-work programs, insurance renewals, and continuous process improvement.

• Manage claim intake end-to-end, including FNOL processing, initial review, severity assignment, and escalation identification
• Monitor and support claims throughout the lifecycle by handling routine follow-ups, identifying aging or high-risk claims, and coordinating with adjusters to ensure timely progression
• Prepare and support bi-weekly claim reviews, including compiling data, tracking action items, and maintaining TPA performance metrics
• Build, maintain, and validate dashboards and reports across claims, trends, KPIs, and loss data to ensure accuracy and consistency
• Analyze claims data to identify trends, emerging risks, and recurring root causes, and partner with internal stakeholders to support action planning
• Track Return-to-Work progression for injured workers, and compliance-related data, including audit support and timely updates across systems
• Track and support subrogation and recovery efforts, including follow-ups on outstanding items and documentation
• Assist with insurance program administration, including exposure data collection, renewal support, and submission preparation
• Review claim files and collaborate with TPAs on reserve adequacy and claim strategy
• Partner cross-functionally to gather required documentation and support efficient claim processing
• Participate in regular calls with carriers, brokers, and TPAs to support claim oversight and program execution
• Support additional risk management and claims-related tasks as needed

At a minimum, you have...

• 2–3 years experience with workers' compensation claims, either as a claims adjuster or through direct involvement of an employer's Workers' Compensation program within a risk management function.
• Bachelor’s degree preferred; will consider high school diploma with 2+ years of experience listed above
• ARM, CPCU, CRM, AIC or other risk/insurance designations preferred but not required
• Strong Excel and data analysis capabilities; Power BI and/or RMIS experience is a plus
• A proactive and self-motivated mindset and are highly responsive to meeting the needs of our internal and external customer
• Ability to work both independently and collaboratively in a team environment, while effectively prioritizing tasks and managing time
• Ability to adapt to changing business needs, with a flexible approach to shifting priorities, processes, and responsibilities

You’ll get…

• Competitive Salary & 401k company match that vests immediately upon participation
• Generous parental leave of 16 weeks & PTO policy
• $0 monthly premium and other flexible health plans
• 85% discount on your subscription to HelloFresh (as well as other product initiatives)
• Employee Resource Groups
• Collaborative, dynamic work environment within a fast-paced, mission-driven company

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

New York Pay Range

$68,400—$81,000 USD

Colorado Pay Range

$64,000—$75,000 USD