Claims Resolution Specialist I

Claritev; United States; On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k)

Bonus opportunity

Job summary

Claritev is seeking a claims negotiation specialist to contact healthcare providers and discuss negotiated discount ranges before payment. The role focuses on maximizing savings across a high volume of claims while meeting department standards and performance metrics.

You will conduct provider research, handle counter-offers, and maintain provider data for future claims, with up to 40% on calls to providers. This position emphasizes accuracy, confidentiality, and HIPAA compliance.

Qualifications

• Minimum high school diploma or GED.
• Minimum 6 months experience in health care; 1 year preferred.
• Knowledge of laws for Workers’ Compensation or auto medical bills is a plus.
• Knowledge of general office operations and medical insurance claim forms.
• Strong communication, negotiation, teamwork and organizational skills.
• Ability to process verbal and written instructions.
• Professional demeanor and confidentiality in a business environment.

Responsibilities

• Manage a high volume of healthcare claims to maximize savings by contacting providers and presenting proposals.
• Perform provider research to support desired savings.
• Address counter-offers and present proposals compliant with guidelines.
• Seek opportunities to achieve savings with challenging providers.
• Update provider data and reference for future claims processing.
• Initiate provider calls to negotiate proposals and overcome objections.
• Maintain HIPAA compliance and protect PHI.
• Meet and maintain departmental performance metrics.
• Handle post-claim inquiries including payment status.

Skills

Communication

Negotiation

Teamwork

Organization

Attention to detail

MS Word & Excel

Education

High School Diploma or GED

Tools

MS Word & Excel

Database software

Job description

Job Description

Job Description

JOB SUMMARY

This position is responsible for contacting healthcare providers to discuss negotiations for a specific dollar range of eligible claims/bills prior to payment, in order to achieve maximum discounts and savings on behalf of payor/client.

Job Roles And Responsibilities

• Manage a high volume of healthcare claims thoroughly to maximize savings opportunities on each claim within the established department production standards and individual goals by contacting provider on all assigned claims and presenting a proposal while maintaining high quality standards.
• Perform provider research to provide support for desired savings
• Address counter-offers received and present proposal for resolution while adhering to client guidelines and policy and procedures
• Seek opportunities to achieve savings with previously challenging/unsuccessful providers
• Seek opportunities to establish ongoing global or concurrent agreements for future claims
• Update provider data base for reference and claims processing on subsequent claims
• Initiate provider telephone calls as often required with respect to proposals, overcome objections and apply effective telephone negotiation skills to reach successful resolution on negotiated claims.
• Up to 40% of time will be on phone with providers
• Provider education to providers online provider portal services available for proposal review and approval
• Meet and maintain established departmental performance metrics
• Handle post claim closure service inquires, including payment status and defending original negotiation terms.
• May require ACD phone responsibilities and tracking outcomes.
• Collaborate, coordinate, and communicate across disciplines and departments.
• Ensure compliance with HIPAA protocol.
• Demonstrate Company’s Core Competencies and values held within.
• Please note due to the exposure of PHI sensitive data – this role is considered to be a High Risk Role.
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Job Scope

The Individual adheres to company policies and customer specific procedures to meet control standards. The Individual relies on established instructions and procedures, applies basic skills and may develop advanced skills using tools and equipment appropriate for the position. Duties and tasks are standardized and generally contain written instructions, allowing an individual to resolve routine questions and problems, and referring more complex issues to a higher level. Work is subject to defined work output standards and production which involves high volume claims resolution. Work involves direct contact with internal and external customers.

JOB REQUIREMENTS (Education, Experience, And Training)

• Minimum high school diploma or GED
• Minimum 6 months experience in the health care industry (provider billing, medical coding, provider collections, insurance or managed care); 1 year preferred
• Knowledge of applicable laws and statutes (state, local or federal) for positions focusing on Workers’ Compensation or automobile medical (“auto”) bills a plus
• Knowledge of general office operations and/or experience with standard medical insurance claim forms
• Good Communication (verbal, written and listening) teamwork, negotiation and organizational skills
• Ability to process verbal and written instructions
• Display professionalism by having a positive demeanor, proper telephone etiquette and use of proper language and tone in a business professional environment.
• Ability to:
• Commit to providing a level of customer service within established standards
• Provide attention to detail to ensure accuracy including mathematical calculations
• Identify issues and determine appropriate course of action for resolution
• Organize workload to meet deadlines and participate in department/team meetings
• Adjust/alter workflow to meet deadlines in a fast-paced environment
• Work independently and handle confidential information
• Ability to use software and hardware related to job responsibilities, including MS Word and MS Excel spreadsheets and database software
• Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone

Compensation

The position pays $17.25-26.21 per hour. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

About Us

Why Claritev?

Healthcare is complex. We help make it clearer.

At Claritev, you'll do work that matters. Together, we're helping make healthcare more transparent and affordable for all through the power of data, technology, and expertise. We offer meaningful opportunities to grow your career, collaborate with talented colleagues, and make an impact on the clients and communities we serve. If you're looking for purpose, growth, and a team that succeeds together, you'll find it here.

What Guides Us

At Claritev, innovation, agility, and a focus on results drive our success. We embrace bold thinking, work as one team, take ownership, and strive for excellence in everything we do — creating meaningful impact for our clients, communities, and each other.

About The Team

My Total Value

Claritev’s Global Total Rewards Philosophy — My Total Value — Is Grounded In Investing In Our Associates And Rewarding Performance. This Includes

• Competitive compensation and incentive opportunities (where eligible)
• Medical, dental, and vision coverage
• Life and disability coverage
• 401(k) with company match
• Employee stock purchase plan
• Flexible spending accounts and health savings accounts
• Paid time off and company holidays
• Paid parental leave
• Mental health resources
• Tuition reimbursement
• Financial planning resources
• Professional development opportunities

Our Commitment to Inclusion

At Claritev, we believe diverse perspectives strengthen our teams and lead to better outcomes. We are committed to fostering an inclusive workplace where every associate feels respected, valued, and empowered to succeed.

Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.