Client Success Associate

Claritev; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k)

Bonus opportunities

Job summary

Claritev seeks a Client Success Associate to support our healthcare payor clients. You will help manage relationships, onboard new clients, drive product adoption, and monitor outcomes to ensure client satisfaction.

Ideal candidates communicate effectively, learn quickly, and contribute to ongoing process improvement while upholding HIPAA and data privacy standards.

Qualifications

• Education in business or healthcare plus related work experience.
• Basic understanding of healthcare payor and provider landscape.
• Strong written and verbal communication skills.
• Proactive problem-solving mindset and quick learner.

Responsibilities

• Build and maintain relationships with key stakeholders at payor/providers.
• Support onboarding for new clients ensuring effective product use.
• Drive product adoption with ongoing client guidance.
• Monitor client performance metrics and usage data for improvements.
• Serve as point of contact for issues and escalate as needed.
• Gather client feedback for product and service enhancements.
• Prepare and present reports on client status and satisfaction.
• Contribute to best practices to improve client success processes.
• Collaborate across disciplines to ensure HIPAA compliance.
• Demonstrate alignment with company values.

Skills

Client relationships

Onboarding

Product adoption

Performance monitoring

Issue resolution

Client advocacy

Reporting

HIPAA compliance

Communication

Problem-solving

Education

Bachelor’s degree in business/Healthcare

Tools

Healthcare IT systems

Job description

Job Description

The Client Success Associate will support the Client Success team in ensuring the success and satisfaction of our healthcare payor clients. This entry-level role will assist in managing client relationships, driving product adoption, and ensuring that clients achieve their desired outcomes through our technology solutions. This role requires a basic understanding of the healthcare payor industry, strong communication skills, and a proactive approach to learning and problem-solving.

Job Summary

The Client Success Associate will support the Client Success team in ensuring the success and satisfaction of our healthcare payor clients. This entry-level role will assist in managing client relationships, driving product adoption, and ensuring that clients achieve their desired outcomes through our technology solutions. This role requires a basic understanding of the healthcare payor industry, strong communication skills, and a proactive approach to learning and problem-solving.

Job Role And Responsibilities

• Client Support: Assist in building and maintaining strong relationships with key stakeholders at healthcare payor and provider organizations.
• Onboarding and Training: Support the onboarding process for new clients, helping to ensure they are effectively trained and equipped to use our products and services.
• Product Adoption: Help drive the adoption and utilization of our technology solutions, providing ongoing support and guidance to clients.
• Performance Monitoring: Assist in monitoring client performance metrics and usage data to identify opportunities for improvement.
• Issue Resolution: Act as a point of contact for client issues and escalations, working closely with internal teams to resolve problems in a timely manner.
• Client Advocacy: Gather and relay client feedback to product development and other teams to enhance our offerings.
• Reporting and Analysis: Assist in preparing and presenting regular reports on client status, performance, and satisfaction to internal and external stakeholders.
• Continuous Improvement: Contribute to the identification and implementation of best practices for client success, helping to develop processes and tools that enhance the client experience.
• Collaborate, coordinate, and communicate across disciplines and departments.
• Ensure compliance with HIPAA regulations and requirements.
• Demonstrate commitment to the Company's core values.
• Please note due to the exposure of PHI sensitive data -- this role is considered to be a High-Risk Role.
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned, as necessary.

Job Scope

The Client Success Associate works under general supervision to complete job responsibilities in applying a fundamental knowledge of principles, practices and procedures minimal supervision and uses knowledge of the field and knowledge gained through experience to complete job responsibilities. Work is somewhat varied, may be complex at times, and requires independent judgment within established guidelines. More complex issues are referred to higher levels. This job has regular contact with internal and external customers.

Job Requirements

• Education: Bachelor’s degree in business, Healthcare Administration, clinical degree or 1 - 3 years work experience in Healthcare
• Experience: 0-2 years of experience in client success, account management, or a related role. Internships or relevant coursework in the healthcare payor, provider or technology industry are a plus.
• Industry Knowledge: Basic understanding of the healthcare payor and provider landscape and technology solutions.
• Communication Skills: Strong verbal and written communication skills, with the ability to effectively convey information to diverse audiences.
• Problem-Solving: Proactive and solution-oriented mindset, with the ability to learn and navigate client issues.
• Technical Proficiency: Familiarity with healthcare technology solutions and the ability to quickly learn new tools and systems.
• Interpersonal Skills: Strong interpersonal skills, with the ability to build rapport and trust with clients and internal teams.
• Analytical Skills: Ability to analyze data and metrics to support decision-making and demonstrate value to clients.

Compensation

The salary range for this position is $45K to $65K. Specific offers consider a candidate’s education, experience, and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k, and bonus opportunity.

We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.

About Us

Why Claritev?

Healthcare is complex. We help make it clearer.

At Claritev, you'll do work that matters. Together, we're helping make healthcare more transparent and affordable for all through the power of data, technology, and expertise. We offer meaningful opportunities to grow your career, collaborate with talented colleagues, and make an impact on the clients and communities we serve. If you're looking for purpose, growth, and a team that succeeds together, you'll find it here.

What Guides Us

At Claritev, innovation, agility, and a focus on results drive our success. We embrace bold thinking, work as one team, take ownership, and strive for excellence in everything we do — creating meaningful impact for our clients, communities, and each other.

About The Team

My Total Value

Claritev’s Global Total Rewards Philosophy — My Total Value — Is Grounded In Investing In Our Associates And Rewarding Performance. This Includes

• Competitive compensation and incentive opportunities (where eligible)
• Medical, dental, and vision coverage
• Life and disability coverage
• 401(k) with company match
• Employee stock purchase plan
• Flexible spending accounts and health savings accounts
• Paid time off and company holidays
• Paid parental leave
• Mental health resources
• Tuition reimbursement
• Financial planning resources
• Professional development opportunities

Our Commitment to Inclusion

At Claritev, we believe diverse perspectives strengthen our teams and lead to better outcomes. We are committed to fostering an inclusive workplace where every associate feels respected, valued, and empowered to succeed.

Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.