Claims Representative - Liability | Auto | Hybrid

Sedgwick; Downers Grove (IL); Hybrid; USD 49,000 - 58,000; Full time

Benefits offered by this job

Referral incentive

Career development

Comprehensive benefits

Job summary

Sedgwick in Downers Grove, IL is seeking a Claims Representative - Liability for Auto with a hybrid work arrangement. You will process auto liability claims, determine benefits, and coordinate settlements.

This role requires 2 years of claims experience, a high school diploma or GED, and a Bachelor's degree is preferred. You will document decisions, communicate with claimants and clients, and travel as needed.

Qualifications

• Education & licensing: high school diploma or GED required; bachelor's degree preferred.
• 2 years of claims management experience or equivalent combination required.
• Licensing/jurisdiction knowledge preferred for applicable lines of business.

Responsibilities

• Process low level auto liability claims to determine benefits due.
• Assign reserve values, make payments, and settle claims within authority.
• Develop action plans to resolve claims, coordinate return-to-work efforts.
• Administer subrogation and negotiate settlements with supervision.
• Maintain proper documentation and claim coding; communicate with claimants and clients.
• Travel as required.

Skills

Critical thinking

Problem solving

Time management

Communication

Education

High School Diploma or GED

Bachelor's degree preferred

Professional certification preferred

Job description

Claims Representative - Liability | Auto | Hybrid

Jul 27, 2026

$49,000 - $58,000/year

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Are you lookingfor an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands?

Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world’s most respected organizations.

Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.

ARE YOU AN IDEAL CANDIDATE? We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.

WORK LOCATIONS: Hybrid work schedule in the Downers Grove, IL Sedgwick office, 3 days remote 2 days in office.

PRIMARY PURPOSE OF THE ROLE :To process low level auto liability claims to determine benefits due; to ensure ongoing adjudication of claims within company standards and industry best practices; and to identify subrogation of claims and negotiate settlements with general supervision.

Processes low level auto liability claims by gathering information to determine liability exposure; assigns reserve values to claims, making claims payments as necessary, and settling claims up to designated authority level.

Develops and coordinates low level auto liability claims' action plans to resolution, return-to-work efforts, and approves claim payments.

Approves and processes assigned claims, determines benefits due, and administers action plan pursuant to the claim or client contract.

Administers subrogation of claims and negotiates settlements.

Communicates claim action with claimant and client.

Ensures claim files are properly documented and claims coding is correct.

May process low-level lifetime medical and/or defined period medical claims which include state and physician filings and decisions on appropriate treatments recommended by utilization review.

Maintains professional client relationships.

Performs other duties as assigned.

Supports the organization's quality program(s).

Travels as required.

QUALIFICATIONS

Education & Licensing:High School Diploma or GED required. Bachelor's degree from an accredited college or university preferred.Professional certification as applicable to line of business preferred.

Experience:2years of claims management experience or equivalent combination of education and experience required.

Licensing / Jurisdiction Knowledge:

TAKING CARE OF YOU

• Referral incentive program.
• Career development and promotional growth opportunities.
• A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.

WORK ENVIRONMENT REQUIREMENTS INCLUDE
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:Computer keyboarding,travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.They are not intended to constitute a comprehensive list of functions, duties, or local variances.Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($49-$58k). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwickis an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge and experience. You may be just the right candidate for this or other roles.

Sedgwick is a global leader in technology-enabled risk, benefits, and integrated business solutions, dedicated to enhancing health, productivity, and brand protection for organizations worldwide.

Company size 10,001+ employees

Company type Privately held

Total funding $1.5B Private Equity