Claims Representative I (training cohort)

West Bend Mutual Insurance Company; West Bend (WI); Hybrid; USD 33,000 - 40,000; Full time

Benefits offered by this job

Medical & Prescription Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Short and Long Term Disability

Flexible Spending Accounts

Life and Accidental Death & Disability

Pet Insurance

Paid Time Off

Job summary

West Bend Mutual Insurance Company in Wisconsin is building a new class of entry-level Claims Representatives to start in January 2027. Through hands-on training and support, you'll learn how to manage claims from start to finish, solve problems, make decisions, and help customers through unexpected situations.

This hybrid role offers in-person collaboration within 50 miles of West Bend and the opportunity to grow a career in claims while developing decision-making and customer-service skills.

Qualifications

• Curiosity, communication skills, good judgment, and organization.
• Willingness to learn and grow in claims.
• No prior insurance knowledge required.

Responsibilities

• Piece together what happened by talking with customers, claimants, and witnesses.
• Review information and make coverage and liability decisions.
• Evaluate damages and determine next steps.
• Work with customers and other parties to resolve claims.
• Negotiate settlements.
• Manage a caseload and keep claims moving.
• Be the person customers can count on during an unexpected situation.

Skills

Curiosity

Communication skills

Good judgment

Organization

Willingness to learn

Job description

Job Title

Claims Representative I (training cohort)

Job Locations

US-WI-West Bend

Job ID

2026-3994

Category

Claims

Contract Type

Full-Time

Remote/Hybrid

Hybrid

Company Overview

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary

West Bend is building a new class of entry-level Claims Representatives to start in January 2027. Through hands-on training and support, you'll learn how to manage claims from start to finish, solve problems, make decisions, and help customers through unexpected situations.

Work Location

This position offers a hybrid work schedule. Candidates who are located within 50 miles of our West Bend office location will work a hybrid schedule for collaboration days, team meetings or other in-person events.

Responsibilities & Qualifications

Start Your Career in Claims

Claims probably isn't a career most people grow up thinking about. But if you like figuring things out, talking with people, making decisions, and having work that's a little different every day, you might be surprised by how well it fits.

And you don't need to already know insurance.

Our Claims training program is designed to teach you the business while giving you the support and coaching to grow into the role.

You’ll learn how to:

• Piece together what happened by talking with customers, claimants, and witnesses
• Review information and make coverage and liability decisions
• Evaluate damages and determine next steps
• Work with customers and other parties to resolve claims
• Negotiate settlements
• Manage a caseload and keep claims moving
• Be the person customers can count on during an unexpected situation

What you bring: curiosity, communication skills, good judgment, organization, and a willingness to learn.

What we’ll bring: the training and support to help you learn claims and build a career from there.

If you're looking for an opportunity where you can learn, make decisions, help people, and build a long-term career, take a look at Claims at West Bend.

#LI-BW1

Salary Statement

The hourly pay range for this position is $24.00-$29.00/hr.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

Benefits

• Medical & Prescription Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Life and Accidental Death & Disability
• Accident and Critical Illness Insurance
• Employee Assistance Program
• 401(k) Plan with Company Match
• Pet Insurance
• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
• Bonus eligible based on performance
• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.