Claims Quality Analyst

Milwaukee Succeeds; West Bend (WI); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical & Prescription Insurance

Health Savings Account

Dental Insurance

Vision Insurance

401(k) Plan with Company Match

Paid Time Off

Job summary

West Bend seeks a seasoned Claims Quality Analyst to join our Claims Quality Assurance team in Wisconsin. You will review casualty claim files, audit results, and performance trends to drive quality and compliance with best practices and regulatory standards.

This role offers remote or hybrid work; candidates within 50 miles of West Bend, Madison, or Appleton will have a hybrid schedule, with occasional in-person meetings and training as needed.

Qualifications

• 7 years of claims handling experience, with auto investigations, bodily injury, and general liability.
• 3 years of claims auditing experience.
• Experience with complex or large claim files.
• Strong knowledge of regulatory requirements and insurance industry standards.
• Analytical mindset and ability to recognize meaningful patterns in audit results and claims data.
• Strong attention to detail without losing sight of the broader issue.
• Ability to explain complex claims concepts, findings, or data clearly.
• Strong communication skills and ability to work with Claims professionals and leadership.
• Experience coaching or mentoring others.
• Comfort working with current technology, databases, and reporting tools.

Responsibilities

• Review casualty claim files to assess quality, compliance, and adherence to best practices.
• Conduct claims performance reviews and analyze audit results to identify trends.
• Manage the audit database, select files for review, and create reporting.
• Share findings and recommendations with Claims leadership clearly and practically.
• Serve as a casualty claims resource for Claims and Training teams.
• Partner with reviewers to provide guidance and consistency in audits.
• Provide technical guidance and coverage interpretation on low to moderate complexity issues.
• Build productive relationships with stakeholders across Claims and other areas.
• Take on targeted audits, special projects, and emerging quality questions.

Skills

Claims handling

Analytical mindset

Communication skills

Mentoring / coaching

Regulatory knowledge

Education

Bachelor's degree in Communications, Education, Business, or related field

Insurance designations CPCU, AIC, or AINS (preferred)

Job description

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Claims Quality Analyst Job Locations US-WI-West Bend ID 2026-4032 Category Claims Full-Time Remote/Hybrid Hybrid Company Overview

Company Overview

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary

Supports the Claims Quality Assurance team to ensure claims handling compliance and adherence to West Bend's Best Practices, policies, and adjusting procedures.

Work Location

This position offers both remote and hybrid work locations. Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) will be offered a hybrid work schedule. Candidates who are fully remote (beyond 50 miles) may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events.

Responsibilities & Qualifications

You know what strong claim handling looks like. In this role, you'll help us understand where it's happening consistently, and where there may be opportunities to get better.

As part of our Claims Quality Assurance team, you'll take a close look at casualty claim files, audit results, and performance trends to provide an objective view of claim quality across the organization. It's a role for someone who enjoys getting into the details of a file, asking the right questions, and turning what they find into useful feedback for Claims leaders and teams.

Your work will include:

• Reviewing casualty claim files to assess quality, compliance, and adherence to West Bend's best practices, policies, and adjusting procedures.
• Conducting claims performance reviews and analyzing audit results to identify trends and areas that deserve a closer look.
• Managing the audit database, selecting and deploying files for review, and developing reporting that helps tell the story behind the results.
• Sharing findings and recommendations with Claims leadership in a clear, practical way.
• Serving as a casualty claims resource for both the Claims and Training teams.
• Partnering with reviewers to provide guidance, calibration, and greater consistency throughout the audit process.
• Providing technical guidance and coverage interpretation on issues of low to moderate complexity.
• Building productive relationships with stakeholders across Claims and other areas of the organization.
• Taking on targeted audits, special projects, and emerging quality questions as needs arise.

The Experience That Will Help You Succeed

This role calls for someone who understands casualty claims beyond the surface level and can balance the details of an individual file with the bigger picture.

We'd especially value:

• 7 years of claims handling experience, with experience in auto investigations, bodily injury, and general liability claims.
• 3 years of claims auditing experience.
• Experience working with complex or large claim files.
• Strong knowledge of regulatory requirements and insurance industry standards.
• An analytical mindset and the ability to recognize meaningful patterns in audit results and claims data.
• Strong attention to detail without losing sight of the broader issue.
• The ability to explain complex claims concepts, findings, or data in a straightforward way.
• Strong communication skills and the ability to work effectively with Claims professionals and leadership.
• Experience coaching, mentoring, or helping others build their technical knowledge.
• Comfort working with current technology, databases, and reporting tools.

Education & Credentials

• Bachelor's degree in Communications, Education, Business, or a related field preferred.
• Insurance designations such as CPCU, AIC, or AINS are preferred.

A Different Way to Use Your Claims Experience

For someone who has spent years handling claims, this role offers a chance to use that experience from a different perspective. Rather than owning an individual caseload, you'll be looking across files, identifying patterns, asking why they're happening, and helping turn those observations into better, more consistent claim handling.

#LI-BW1

Benefits

West Bend offers a comprehensive benefit plan including but not limited to :

• Medical & Prescription Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability
• Flexible Spending AccountsLife and Accidental Death & Disability
• Accident and Critical Illness Insurance
• Employee Assistance Program
• 401(k) Plan with Company Match
• Pet Insurance
• Paid Time Off . Standard first year PTO is 17 days , pro-rated based on month of hire. E nhance d PTO may be available for experienced candidates
• Bonus eligible based on performance
• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.