Claims Rep Entry Level-Motorcycle

001 Sentry Insurance Company; Davenport (IA); Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

Hybrid flexibility

Dining on us

Tuition reimbursement

Comprehensive benefits

401(k) match

PTO

Job summary

Sentry Insurance Company in Davenport, IA seeks an entry-level Claims Representative to join the Motorcycle Unit. This role blends hands-on training with real auto-claim exposure and emphasizes empathy, service, and accurate policy review.

You will verify coverage, gather evidence, interview witnesses, and communicate claim status while meeting regulatory and internal guidelines. A bachelor’s degree or equivalent experience is required, with travel as needed.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Experience in insurance or customer service preferred.
• Strong verbal and written communication.
• Effective time management and organization.
• Proven ability to use technology effectively.

Responsibilities

• Verify coverage and liability by reviewing policies and incident details.
• Interview involved parties and review police reports to gather evidence.
• Evaluate exposure and establish reserves as claims progress.
• Document decisions and communications in compliance with regulations.
• Support customers with empathy, explaining the claims process and outcomes.

Skills

Empathy

Interpersonal skills

Verbal and written communication

Time management

Technological aptitude

Education

Bachelor’s degree or equivalent work experience

Job description

Kick off your insurance career! Dive into real auto claims from day one, gain hands‑on training, assess liability, and grow into a confident, knowledgeable claims expert. An entry‑level Claims Representative position requires a learning nature, empathy and interpersonal skills along with a strong desire to assist customers. We're currently recruiting for a Claims Representative to work within our Motorcycle Unit. This position will be located at our Davenport, IA office following the hybrid work model—this role is NOT available for remote work.

What You'll Do

• Gain knowledge to verify coverage, compensability, and reasonable payments by thoroughly reviewing the policy, reviewing accident details, and other pertinent information related to the claim.
• Develop investigative claims skills by taking and reviewing recorded statements from involved parties and witnesses, reviewing police reports, and other pertinent evidence.
• Build knowledge to evaluate claims exposure appropriately, establishing timely reserves.
• Comply with industry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim.
• Support customers with empathy and understanding, assisting them through difficult situations and effectively communicating the claims process, ongoing claim status, and decisions, including the reasoning behind them.
• Ability to obtain and maintain state licensing requirements.

What it Takes

• Bachelor’s degree or equivalent work experience
• Previous insurance related and/or customer service experience is preferred.
• Ability to professionally communicate verbally and in writing
• Ability to exercise effective time management skills.
• Shows technological aptitude.
• Associates must have the ability to travel as necessary to satisfactorily complete their job responsibilities as assigned.

Here is what you can look forward to as part of our team

At Sentry, your total rewards go beyond competitive compensation. We’re committed to supporting the whole you, which is why we offer a comprehensive package designed to help you thrive both professionally and personally.

• Hybrid Flexibility:Enjoy the best of both worlds. With optional work from home on Mondays and Fridays and join your team in the office Tuesday through Thursday to collaborate and learn. We provide the technology and tools you need for both your office and home workspace from day one.
• Dining on Us:Depending on your location, we may provide a stipend that can be used at our on‑site cafeteria or a meal allowance to keep you fueled.
• Continuous Learning:Unlock your potential through Sentry University and take advantage of our tuition reimbursement program.
• Comprehensive Benefits:We support your whole self with group medical, dental, and vision insurance along with parental leave, pet insurance, caregiver leave, and wellness resources.
• Options for HSA, FSA, and Dependent Care FSA are available.
• Work-Life Balance:Enjoy your generous Paid Time Off allowance to rest and take advantage of paid Volunteer Time Off to support your community.
• Investing in Your Future:We’re committed to your long‑term financial well‑being. We offer a 100% company match on the first 8% you contribute to your 401(k) each pay period, and those funds vest immediately.
• Giving Back:Through the Sentry Foundation, we’re proud to support the United Way and make a difference in our communities.

Why Join Sentry?

At Sentry, we believe our people are the heart of our success. We’re proud to be recognized for the culture we’ve built, earning spots on Forbes’ lists for America’s Best Midsize Employers and Best Employers for New Grads, as well as Newsweek’s America’s Greatest Workplaces for Women and Diversity. These honors reflect our commitment to your professional satisfaction and growth.

Building on a Legacy

Our future is bright, but it’s anchored in a long history of stability. Since our founding in 1904, we’ve dedicated ourselves to helping businesses protect their futures. That trust has made us one of the largest and most financially stable mutual insurance companies in the U.S. We’re proud to have maintained an A+ rating from A.M. Best, the industry’s leading authority, for over 30 years.

Talent Acquisition Specialist Shea Supa

Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation. Our associates are the most important part of our company. We became one of the most financially strong mutual insurance companies in the U.S. by striving to provide the best possible service to our business customers. We do this by having conversations, forming relationships, and getting to know the people we work with and their businesses. We make that same commitment to our associates. When you join Sentry, we don’t just want you to perform tasks each day. We want you to enjoy your time with us. You’re in the driver’s seat of your career path here—sharing feedback, creating goals, accessing professional development resources, and identifying how you can contribute to both your success and the success of the company.

Yes, we work hard. But we work with the purpose of helping others, and with the understanding that there’s more to life than work. We invite you to learn more about us. You’ll find we’re much more than insurance.