Claims & Recovery Analyst

BrightShore Mortgage, Inc.; Ocala (FL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

BrightShore Mortgage, Inc. is seeking a Claims & Recovery Analyst in Ocala, FL to maximize recoveries on defaulted mortgage loans. You will manage the claims lifecycle, audit documentation, validate losses, and file claims with insurers, investors, and agencies.

The role emphasizes compliance, operational excellence, and continuous improvement. You will collaborate with Default, Foreclosure, Loss Mitigation, and Accounting teams to optimize timelines, reduce denials, and enhance servicing

Qualifications

• Strong analytical skills and attention to detail when auditing loan files.
• Ability to evaluate complex borrower documentation against investor guidelines.
• Experience in mortgage insurance, investor, insurer, and agency claim processes.

Responsibilities

• Review delinquent, defaulted, foreclosure, REO, and loss mitigation files to determine claim eligibility.
• Audit loan documentation and servicing history to ensure accurate claim preparation.
• Calculate recoveries, expenses, and reimbursements per guidelines and submit claims.
• Review vendor-prepared packages for accuracy and compliance before submission.
• Identify bottlenecks and drive automation to reduce cycle times and improve quality.
• Monitor aging pipelines and deadlines to ensure timely filings and compliance.

Skills

Analytical decision making

Attention to detail

Claims & recovery

Continuous improvement

Quality focus

Vendor performance management

Financial stewardship

Problem solving

Planning & organization

Communication

Collaboration

Ownership & accountability

Adaptability

Technology & automation mindset

Professionalism & integrity

Tools

Servicing systems

Reporting tools

Automation tools

Job description

Brightshore Mortgage, Inc. Claims & Recovery Analyst Ocala, FL·Full time Company website

Transform complex claims into maximum recoveries through operational excellence, compliance, and continuous improvement.

Description

Position Summary

The Claims & Recovery Analyst is responsible for maximizing financial recoveries on defaulted mortgage loans through the accurate, timely, and compliant administration of mortgage insurance, investor, guarantor, and agency claims. This position serves as the operational owner of the claims lifecycle, ensuring every eligible reimbursement opportunity is identified, calculated accurately, submitted within required timeframes, and collected in full. The role performs detailed audits of delinquent, bankruptcy, foreclosure, REO, and loss mitigation loan files; validates loss analyses; prepares and files initial, supplemental, and appealed claims; and works proactively to resolve claim deficiencies, denials, curtailments, and payment discrepancies.

In addition to claims administration, the Claims & Recovery Analyst serves as a key driver of operational excellence by auditing internal and third-party vendor work, identifying recovery opportunities, reducing claim cycle times, improving claim quality, and strengthening compliance with investor, insurer, agency, and regulatory requirements.

This position partners closely with Default, Foreclosure, Bankruptcy, Loss Mitigation, REO, Accounting, Investor Reporting, and third-party vendors to ensure claims are processed efficiently, recoveries are maximized, timelines are consistently improved, and all servicing activities support BrightShore’s commitment to operational excellence, financial stewardship, and exceptional client service.

Success in this role is measured not only by the accurate preparation and timely filing of claims, but also by increasing recovery rates, reducing claim aging, minimizing denials and curtailments, improving vendor performance, identifying process improvements, leveraging automation opportunities, and continuously enhancing the overall effectiveness of BrightShore’s claims and recovery operations. This role requires strong analytical skills, attention to detail, sound judgment, ownership, and a continuous improvement mindset focused on protecting BrightShore’s financial interests while maintaining the highest standards of quality, compliance, and servicing excellence.

Core Competencies:

• Analytical Decision Making: Evaluates complex loan files, financial data, investor guidelines, and supporting documentation to make sound, accurate, and timely claim decisions.
• Attention to Detail: Maintains exceptional accuracy while reviewing loan documentation, calculating claim amounts, auditing vendor work, and validating recoverable expenses.
• Claims & Recovery Expertise: Demonstrates strong knowledge of mortgage insurance, investor, agency, and guarantor claim requirements while maximizing financial recoveries and ensuring regulatory compliance.
• Continuous Improvement: Identifies opportunities to improve workflows, eliminate bottlenecks, reduce claim cycle times, increase automation, and enhance operational efficiency.
• Quality Focus: Consistently delivers complete, accurate, and compliant work while maintaining high standards for documentation, calculations, and claim submissions.
• Vendor Performance Management: Holds third-party vendors accountable for service levels, turnaround times, quality expectations, and compliance requirements while fostering productive business relationships.
• Financial Stewardship: Protects Company assets by ensuring all eligible recoveries are pursued, allowable expenses are captured, payment discrepancies are investigated, and reimbursement opportunities are maximized.
• Problem Solving: Researches complex claim issues, denials, curtailments, payment variances, and operational challenges to identify root causes and implement effective solutions.
• Planning & Organization: Effectively manages competing priorities, large claim inventories, regulatory deadlines, and multiple workstreams while consistently meeting service level expectations.
• Communication: Communicates professionally and effectively with investors, insurers, vendors, attorneys, auditors, and internal business partners through clear written and verbal communication.
• Collaboration: Works effectively across Default, Foreclosure, Bankruptcy, Loss Mitigation, REO, Accounting, Investor Reporting, Compliance, and Servicing Operations to achieve common business objectives.
• Ownership & Accountability: Takes personal responsibility for assigned portfolios, follows issues through final resolution, meets commitments, and proactively addresses risks before they impact recoveries.
• Adaptability: Quickly responds to changing investor requirements, regulatory updates, technology enhancements, and business priorities while maintaining productivity and quality.
• Technology & Automation Mindset: Leverages servicing systems, reporting tools, workflow technology, and automation opportunities to improve productivity, reporting accuracy, and operational scalability.
• Professionalism & Integrity: Demonstrates sound judgment, maintains confidentiality, conducts business ethically, and consistently represents the Company's values in every interaction.

Supervisor Responsibilities (if applicable):

• N/A

Duties/Responsibilities

• Review delinquent, defaulted, foreclosure, bankruptcy, REO, and loss mitigation mortgage loan files to determine mortgage insurance, investor, guarantor, and agency claim eligibility.
• Perform comprehensive audits of loan documentation, servicing history, payment activity, foreclosure actions, bankruptcy proceedings, escrow activity, advances, property preservation, legal expenses, and loss mitigation efforts to ensure complete and accurate claim preparation.
• Calculate claim proceeds, allowable expenses, recoverable advances, loss figures, curtailments, and reimbursement amounts, in accordance with FHA, VA, USDA, FNMA, FHLMC, private mortgage insurance, investor, and insurer guidelines.
• Prepare, file, submit, and monitor all mortgage insurance, guaranty, investor, and supplemental claims through final settlement and reimbursement.
• Review and validate vendor-prepared claim packages for accuracy, completeness, supporting documentation, guideline compliance, and financial accuracy prior to submission.
• Perform quality assurance reviews of internal and third-party claim work to ensure maximum reimbursement opportunities are captured, and claim deficiencies are eliminated.
• Audit vendor performance through scorecards, file reviews, trend analysis, and performance metrics while holding vendors accountable to contractual service levels and quality expectations.
• Proactively manage third-party vendors to reduce claim preparation timelines, improve filing speed, eliminate rework, and increase overall recovery performance.
• Identify process bottlenecks affecting claim turnaround times and recommend automation, workflow enhancements, and operational improvements that reduce cycle times while improving quality.
• Monitor aging pipelines, milestone reports, suspense items, and filing deadlines to ensure claims are submitted timely and statutory, investor, and insurer deadlines are never missed.
• Analyze claim denials, curtailments, shortages, and exceptions to determine root causes and implement corrective actions that improve future recoveries.
• Prepare claim appeals, supplemental claims, reconsideration requests, indemnification requests, and supporting documentation to maximize recoveries.
• Review, audit, validate, and dispute Loss Analysis products prepared by internal teams or external vendors to ensure balances, expenses, recoveries, and calculations are accurate before approval.
• Reconcile claim proceeds and recoveries against expected reimbursement amounts and investigate all payment variances.
• Research and resolve billing disputes, reimbursement discrepancies, expense recoverability questions, and vendor invoice exceptions.
• Maintain detailed status updates within servicing systems to accurately reflect claim progress, outstanding conditions, vendor actions, expected recoveries, and final resolution.