Claims Quality Assurance Data Analyst

AAA Auto Club Enterprises; Costa Mesa (CA); Remote; USD 75,000 - 100,000; Full time

Benefits offered by this job

Health coverage

401(K) with company match and Pension

Tuition assistance

Floating holidays and PTO for charity/

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises is seeking a Claims Quality Assurance Data Analyst to design sampling methodologies and conduct advanced statistical analysis for audit programs. The role emphasizes Tableau reporting, SQL queries, and Python-based analytics to deliver actionable insights.

The position is 100% remote but requires residence within 40 miles of Costa Mesa, CA, with occasional in-office training and quarterly meetings.

Qualifications

• Experience in a traditional data analytics and Tableau reporting environment.
• Ability to learn new methodologies, databases, and analytical tools.
• Tableau and SQL skills; Tableau/SQL certification a plus.
• Advanced skills in Microsoft Excel and PowerPoint.
• Extensive experience with Python and Jupyter Notebooks.

Responsibilities

• Identify and analyze trends to present to peers and managers.
• Design highly complex reports regarding claims audit data to track Audit Quality, Productivity, Trends and Opportunities; develop reports for new initiatives and annual performance goals.
• Serve as SME on external audit system; liaise with vendor and other Business units on audit and reporting matters.
• Maintain reports to ensure accurate data is reported for claims department goals.
• Provide training and support for proper use of audit system and related applications.
• Communicate progress and challenges on multiple projects and ad‑hoc requests weekly; estimate delivery timelines.

Skills

Data analytics

Communication

Adaptability

Tools

Tableau

SQL

Excel

PowerPoint

Python

Jupyter Notebooks

Job description

Please Note: This position is 100% remote; however, you must reside within 40 miles of our Costa Mesa, CA Office. You will be asked to come into the office for specific training courses and for quarterly team meetings to meet senior leaders and other members of the organization.

As a Claims Quality Assurance Data Analyst, you will be responsible for developing and implementing statistically valid sampling methodologies, including designing random samples and calculating optimal sample sizes based on staffing constraints, desired confidence intervals, and acceptable error rates. Additionally, it supports audit objectives by conducting significance testing, identifying trends, quantifying error rates, and delivering actionable insights through advanced statistical analysis.

What You Will Do

• You’ll identify and analyze trends to present to peers and managers
• You’ll design highly complex reports regarding claims audit data to track Audit Quality, Productivity, Trends and Opportunities along with developing reports to track new initiatives, annual performance goals, and provide analysis for recent results.
• Subject matter expert on external audit system. Liaison with vendor and other Business units such as Claims, and Data Analytics on matters of audit and reporting.
• You’ll maintain reports to ensure accurate data is reported for claims department goals.
• You have functional knowledge and expertise on audit system applications. Participates in internal/external training opportunities and supports training for other members of the team for proper use of system
• You’re highly organized and able to work on multiple projects and ad‑hoc requests each week, prioritize the various tasks for each project, communicate effectively with the progress made during the week or explain the challenges that are impacting a deadline and estimate when that project can be delivered
• You’ll be a liaison with vendor to ensure accuracy and appropriateness of basic user profile data and licensing for audit system and support applications.

What You Will Need

• To thrive in this role, you will have experience in a traditional data analytics and Tableau reporting environment
• You have the ability to learn new methodologies, databases, and analytical tools
• You have excellent Tableau and SQL skills. Tableau/SQL certification is a plus
• You have advanced skills in using Microsoft Excel and PowerPoint
• You will have extensive experience with Python and Jupyter Notebooks
• You have the ability to analyze, organize and shift priorities to meet the needs you your manager/supervisor

The starting pay range for this position is:

$74,500.00 - $99,500.00

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long‑standing reputation since 1900, and constantly growing membership, we are seeking career‑minded, service‑driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).