Claims Program Specialist

Hiscox; New York (NY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Office in Manhattan/NY area

Job summary

Hiscox is seeking a Claims Program Specialist to help drive operational excellence across the Claims group. The role blends hands-on claims technician work with training delivery, onboarding coordination, and content management in a hybrid setup.

You will partner with leadership, QA, and SMEs to keep materials current and promote tool adoption. The position travels to multiple US locations as a hybrid role and reports to the Claims leadership team.

Qualifications

• Experience in property and casualty insurance or claims operations.
• Ability to learn and explain technical concepts and processes.
• Proficiency with MS Office apps including PowerPoint, Excel, Teams, SharePoint.

Responsibilities

• Deliver instructor-led and virtual training on claims systems and workflows.
• Facilitate onboarding and develop training curricula and guides.
• Convert training content to e-learning modules and quick references.
• Coordinate training logistics, attendance, and completion reporting.
• Support claims technicians with workflows and operational tasks.

Skills

Claims operations

Communication skills

Project coordination

Microsoft Office

PowerPoint

Excel

Teams

SharePoint

Training delivery

Learning platforms

Tools

PowerPoint

Excel

Teams

SharePoint

Job description

**Claims Program Specialist****The Position Can Be Based In:*** Atlanta, GA* Boston, MA* Chicago, IL* Manhattan, NY* Scottsdale, AZ* West Hartford, CT**Position Summary:**The Claims Program Specialist is responsible for supporting operational excellence across the Claims organization through a combination of claims technician support, training delivery, onboarding coordination, content management, and process enablement. This role serves as a bridge between day-to-day claims operations and organizational learning by helping employees effectively utilize claims systems, workflows, tools, and business processes.The position operates as a hybrid role, with approximately 50% of time dedicated to Claim Technician responsibilities and 50% dedicated to training, operational enablement, and learning program support. The Claims Program Specialist partners closely with the Claims Program Manager, Claims Leadership Team, Quality Assurance, Compliance, and subject matter experts to ensure training materials remain current, effective, and aligned with business needs. **Key Responsibilities****Training and Operational Enablement:*** Deliver instructor-led and virtual training programs related to: + Claims systems and technology + Payment processing procedures + Claims workflows and business processes + New technology and tool adoption + Best practice execution + Process changes and operational initiatives* Facilitate portions of the new hire onboarding program* Assist in the development, maintenance, and enhancement of training curricula, job aids, reference guides, and operational documentation* Convert repeatable training content into self-service learning materials, including e-learning modules, videos, quick reference guides, and process resources* Support implementation and adoption of new claims tools, technologies, and operational initiatives* Coordinate training logistics, scheduling, attendance tracking, and completion reporting* Monitor learner feedback and recommend improvements to training content and delivery methods**Learning Platform and Content Management:*** Maintain and enhance the Claims LaunchPad and other learning resources* Ensure training content remains current, accurate, and easy to navigate* Support training reporting, content governance, version control, and completion tracking* Coordinate updates resulting from process changes, QA findings, compliance requirements, or technology enhancements **Claim Technician Support Functions:*** Process claim payments and related financial transactions* Perform assigned technical and administrative support activities* Assist Claims Professionals with workflow execution and operational tasks* Support claims process efficiency initiatives and operational improvement efforts* Maintain accuracy and quality standards while completing technical support work **Qualifications****Required:*** Experience within property and casualty insurance, claims operations, or a related business environment.* Working knowledge of claims systems, workflows, business processes, and operational procedures.* Strong communication and presentation skills.* Strong organizational and project coordination skills.* Demonstrated ability to learn and explain technical concepts, systems, and processes.* Proficiency with Microsoft Office applications, including PowerPoint, Excel, Teams, and SharePoint.* Ability to manage multiple priorities and deadlines in a fast-paced environment. **Preferred:*** Experience facilitating training, onboarding, coaching, mentoring, or knowledge transfer activities.* Experience developing training materials, job aids, e-learning content, or reference documentation.* Familiarity with learning management systems, SharePoint, or knowledge management platforms.* Experience supporting operational change management or technology implementations. **Success Measures** **Success in this role may be measured through:*** Effective delivery of onboarding and operational training programs.* Timely maintenance and enhancement of Claims LaunchPad content.* Completion and reporting of required training activities.* Adoption and utilization of new systems, tools, and business processes.* Positive feedback from learners, leaders, and stakeholders.* Reduction in repetitive training demands on operational leaders and subject matter experts.* Continued execution of assigned Claim Technician responsibilities while supporting training objectives. **Hiscox Values:**At Hiscox our spirit is in **Challenging Convention** and everything we do is guided by our Values.* **Courage:** Dare to take a risk* **Ownership:** Passionate, commercial and accountable* **Integrity:** Do the right thing, however hard* **Connected**: Together, build something better* **Human:** Clear, fair and inclusive **Salary Range: $60-$80k***The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment**.*** **\\*\\*Please note that this position is hybrid and requires two (2) days in our office weekly\\*\\***