Claims Product Specialist I: Agile Strategy & Backlog

The Cincinnati Insurance Companies; Fairfield (OH); On-site; USD 75,000 - 104,000; Full time

Benefits offered by this job

Annual cash bonus

Stock incentives

Job summary

The Cincinnati Insurance Companies in Ohio (Fairfield) is seeking a Claims Product Specialist I to support enhancements and defect resolution for claims systems, aligning with company strategy, reducing costs, and improving customer experience through moderately complex product improvements.

You will work with Agile teams, gather requirements, prioritize the backlog, and collaborate with cross-functional partners to guide product direction.

Qualifications

• Guidewire certification required (or obtained after hire); experience with ClaimCenter or SAP preferred.
• 1+ years in a leadership role supporting or delivering claims system initiatives—including facilitating requirements sessions, writing user stories, conducting testing, or managing feature backlogs—or 2+ years of direct claims handling experience
• If no claims or IT background: 3+ years of experience supporting complex strategic initiatives or large-scale projects
• Experience working in Agile environments; Scrum or SAFe experience preferred
• Effective communication, interpersonal, and analytical skills, with the ability to present effectively to customers, vendors, colleagues, and executives
• Ability to build strong, positive working relationships through diplomacy, empathetic listening, and trust
• Demonstrated adaptability, critical thinking skills, and a collaborative working style
• Highly detail-oriented, organized, and able to manage multiple tasks and shifting priorities concurrently
• Bachelor’s degree or equivalent experience
• Professional insurance designations preferred (e.g., AINS, CPCU, AIC)

Responsibilities

• Lead claim system functionality initiatives translating business needs into clear, actionable system requirements
• Develop understanding of claims process, systems capabilities, and product best practices to drive informed decision-making
• Assist with gathering, analyzing, and documenting business, functional, and technical requirements for claim system defects, enhancements, and process improvements
• Build and maintain strong cross-department relationships with key stakeholders to define a unified product vision, prioritize initiatives, and ensure shared understanding of customer value and business impact
• Participate in feature-level design and product development sessions, providing strategic input to align execution with business objectives
• Manage and prioritize product backlog(s), define sprint goals, and ensure teams have a clear understanding of requirements, scope, and expected outcomes
• Monitor execution progress by proactively identifying risks, issues, and dependencies, driving timely escalation and resolution
• Support QAT and UAT efforts by validating completed functionality against user stories, ensuring requirements are met, and providing final approval
• Communicate system changes, updates, and release impacts to stakeholders through clear documentation, presentations, and training when needed
• Actively participate in Agile ceremonies to support continuous improvement and ensure alignment across teams

Skills

Leadership

Agile / Scrum

Requirements gathering

Backlog management

Stakeholder management

Communication

Analytical skills

Team collaboration

Detail orientation

Education

Bachelor’s degree or equivalent experience

Professional insurance designations preferred (AINS, CPCU, AIC)

Tools

Guidewire Certification

ClaimCenter

SAP

Jira / Agile tools

Job description

The Cincinnati Insurance Companies in Ohio (Fairfield) is seeking a Claims Product Specialist I to support enhancements and defect resolution for claims systems, aligning with company strategy, reducing costs, and improving customer experience through moderately complex product improvements.

You will work with Agile teams, gather requirements, prioritize the backlog, and collaborate with cross-functional partners to guide product direction.