Claims Processing Technician II-Hybrid

Summit Consulting; Town of Richfield (WI); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Wellness programs

Parental leave

Tuition reimbursement

PTO and paid holidays

401(k) with company match

Employee stock purchase plan

Commuter benefits

Job summary

National Interstate Insurance Company is seeking a Claims Operations Associate II to join our Richfield, OH team. This role supports the claims process with a focus on basic to moderately complex claims and efficient file management.

The position blends on-site collaboration with one remote day weekly. Responsibilities include organizing claim files, addressing coverage questions, and identifying improvements to streamline procedures and control costs.

Qualifications

• High School Diploma required; Associate degree preferred.
• 3+ years of experience in claim operations or customer service.
• Strong communication and organizational abilities.

Responsibilities

• Processes and organizes claim file information for basic claims for one or more lines.
• Handles moderately complex claims including coverage questions or recovery potential.
• Assists in identifying opportunities to streamline claims procedures, enhance efficiency, and reduce costs.
• Performs other duties as assigned.

Skills

Interpersonal skills

Analytical thinking

Prioritization

Education

High School Diploma

Associate degree preferred

Tools

Claim processing software

Job description

National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.Since 1989, National Interstate has specialized in serving the insurance needs of the wheels-based transportation industry. Our steadfast focus on developing niche expertise in product design, loss control and claim services has made National Interstate one of the most respected names in commercial transportation insurance today. (https://natl.com/)National Interstate is looking for a Claims Operations Associate II to join their team. This individual will work a hybrid schedule out of the Richfield, OH office.National Interstate’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.Essential Job Functions and ResponsibilitiesProcesses and organizes claim file information for basic claims for one or more lines.Handles moderately complex claims including claims with coverage questions or recovery potential.Assists in identifying opportunities to streamline claims procedures, enhance efficiency, and reduce costs.Performs other duties as assigned.This position is Monday-Friday from 9am-6pmJob RequirementsEducation: High School Diploma (Associate degree preferred)Experience: Generally, a minimum of 3 years of experience in claim operations or customer service.Scope of Job/Qualifications: Develops knowledge of local, state, and federal insurance-related policies. Effective analytical and organizational abilities with a focus on prioritization. Working knowledge of claim data processing systems. Excellent interpersonal and communication skills.Company:NIIC National Interstate Insurance CompanyBenefits:We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.*Excludes seasonal employees and interns.