Claims Processing Technician II-Hybrid

National Interstate Insurance Company; Richfield Township (OH); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

medical coverage

dental coverage

vision coverage

wellness plans

parental leave

adoption assistance

tuition reimbursement

Paid Time Off

paid holidays

401(k) plan with company match

employee stock purchase plan

commuter benefits

Job summary

National Interstate Insurance Company is seeking a Claims Operations Associate II to join our Richfield, OH team on a hybrid schedule. The role handles basic to moderately complex claims and supports process improvements.

Office days are Mon-Fri 9am-6pm with on-site expectations. Requires strong communication and organization, 3+ years in claim operations or customer service.

Qualifications

• Education: High School Diploma; Associate degree preferred.
• Experience: at least 3 years in claim operations or customer service.
• Knowledge: local, state, and federal insurance policies; strong analytical and organizational abilities; claims data processing systems; excellent interpersonal skills.

Responsibilities

• Processes and organizes claim file information for basic claims for one or more lines.
• Handles moderately complex claims including claims with coverage questions or recovery potential.
• Assists in identifying opportunities to streamline claims procedures, enhance efficiency, and reduce costs.
• Performs other duties as assigned.
• This position is Monday-Friday from 9am-6pm

Skills

Analytical skills

Organizational skills

Communication skills

Education

High School Diploma

Associate degree preferred

Tools

Claims processing software

Job description

National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Since 1989, National Interstate has specialized in serving the insurance needs of the wheels-based transportation industry. Our steadfast focus on developing niche expertise in product design, loss control and claim services has made National Interstate one of the most respected names in commercial transportation insurance today.

National Interstate is looking for a Claims Operations Associate II to join their team. This individual will work a hybrid schedule out of the Richfield, OH office.

National Interstate’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in-office days are Tuesday–Thursday, with the fourth day determined by business needs.

Essential Job Functions And Responsibilities

• Processes and organizes claim file information for basic claims for one or more lines.
• Handles moderately complex claims including claims with coverage questions or recovery potential.
• Assists in identifying opportunities to streamline claims procedures, enhance efficiency, and reduce costs.
• Performs other duties as assigned.
• This position is Monday-Friday from 9am-6pm

Job Requirements

Education: High School Diploma (Associate degree preferred)

Experience: Generally, a minimum of 3 years of experience in claim operations or customer service.

Scope of Job/Qualifications: Develops knowledge of local, state, and federal insurance-related policies. Effective analytical and organizational abilities with a focus on prioritization. Working knowledge of claim data processing systems. Excellent interpersonal and communication skills.

Company

NIIC National Interstate Insurance Company

Benefits

• medical coverage
• dental coverage
• vision coverage
• wellness plans
• parental leave
• adoption assistance
• tuition reimbursement
• Paid Time Off
• paid holidays
• 401(k) plan with company match
• employee stock purchase plan
• commuter benefits

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

• Excludes seasonal employees and interns.